Ferenc Szucs

Relevant Project:

Replace the existing manual lending process of the bank to a completely digital system, including digital documentations.

• Developed and implemented strategic project plan to meet business objectives.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
• Designed, documented and executed system upgrades and patch management using update manager.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed project status updates to stakeholders and executive management.
• Monitored project performance to identify areas of improvement and make adjustments.
• Met project deadlines without sacrificing build quality or workplace safety.

I lectured IT Project Management to level 6 students.

• Supported students with helpful study habits and exam strategies.
• Developed student confidence through positive reinforcement strategies.
• Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

Relevant projects:

Build up a new 24/7 call center from scratch for our major customer:

• Attended staff and client meetings and served as liaison to manage project for account.
• Coordinated and led internal and external site team meetings.
• Evaluated personnel workloads to support project capacity planning, adjusting service operation's scheduling according to available staff.
• Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
• Facilitated completion of deliveries and verified documentation.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Managed third-party contracts to drive delivery of required project.

IT Processes Optimization:

• Evaluated current processes to develop improvement plans.
• Developed project plans identifying key issues, approaches and performance metrics.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Proposed and implemented process enhancements to improve performance and reliability of storage environment.
• Restructured procedures through coordination with compliance manager to create and execute projects.
• Gathered, documented, and modeled data to assess business trends.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.

Relevant Projects:

Set up new call center in Slovakia and Romani from scratch:

• Select location for the new center
• Planned, designed, and scheduled phases for this large project.
• Provided detailed project plans to company owners and executive management.
• Identified resources and plan timeline required to meet project goals and objectives.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Coordinated material procurement and required services for projects within budget requirements.
• Managed projects from procurement to commission.
• Negotiated and managed third-party contracts related to project deliverables.
• Monitored project progress, identified risks and took corrective action as needed.
• Led and managed business extension projects across Europe.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

Relevant project:

Reducing the cost of on-site IT maintenance in all European Countries for Unisys.

• Monitored contracts and service level agreements to identify potential risks and propose mitigation actions for Unisys to reduce high cost of IT on-site services in Europe.
• Crafted and present project plan, budget and schedule to Unisys executive management team that meet their business objectives.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Monitored project progress, identified risks and took corrective action as needed.
• Maintained open communication by presenting regular updates on project status to customers.
• Developed and led multi-disciplinary and multi-location team to redefine problems and reach solutions based on different perspectives.
• Established and managed change management processes to fulfill successful project transitions.
• Reported regularly to Unisys management and other stakeholders on project budget, progress and technical problems.

Other duties:

• Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
• Facilitated completion of deliveries and verified documentation.
• Managed third-party contracts to drive delivery of required services.
• Interfaced effectively with key accounts, answering questions and delivering exceptional service.
• Met with business leaders to better understand IT issues that negatively impacted businesses.
• Advised clients on methods, technologies, process improvements and training that would increase overall business potential.

Relevant project:

Reducing high level of workforce fluctuation:

• Identified staff conflicts and potential areas of improvement.
• Created and implemented contingency plans to address potential risks.
• Encouraged creative thinking, problem solving and empowerment as part of resource management group to improve morale and teamwork.

Other duties:

• Worked with accounting staff to efficiently coordinated month-end closing and reporting activities.
• Developed improvement plans to continuously develop individual and group performance, knowledge and abilities.
• Conducted in-depth audits to review accounts, controls and compliance with sound accounting practices.
• Verified account reconciliations and monitored general accounting work to keep team on-track with daily and monthly functions.

Relevant project:

Setup a brand new Service Delivery Centre for the European Region from scratch.

• Planned, designed, and scheduled phases for this large project. (Project timeline was 5 years)
• Provided detailed project plan to stakeholders and executive management.
• Managed projects from procurement to commission.
• Identified resources required to meet project goals and objectives.
• Negotiated and managed third-party contracts related to project deliverables.
• Developed and initiated projects, managed costs, and monitored performance.
• Provided detailed project status updates to stakeholders and executive management.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Coordinated material procurement and required services for projects within budget requirements.
• Prepared and submitted project invoices for review and approval.
• Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
• Provided personalized end-user training, offering education via in-person and online courses.

Other duties:

• Hired, trained and supervised team of service staff members to meet business goals.
• Monitored service staff performance and provided feedback for improvement.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Analyzed service reports to identify areas of improvement.
• Implemented strategies to increase customer service satisfaction ratings.