Fergee Carcamo
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. With 10 years experience in the educational field.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
New Heights Charter School
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital school information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed strong rapport with students through active listening and empathetic communication, fostering trust and encouraging ongoing engagement.
Teacher Aide
New Heights Charter School
08.2018 - Current
- Assist the first-grade teachers to end their day and proceed with after school activities such as taking attendance, creating fun educational activities that promote self-esteem, as well as assisting with homework.
- Supervise students during snack, recess, and assisting site coordinator with signing out students.
- Occasionally assisting both upper and lower campus with the supervision of students during the school's lunch program Physical fitness hours.
Senior Youth Leader
Youth Policy Institute
05.2017 - 06.2018
- Assist Site Coordinator in running a quality afterschool program by keeping up with state regulations. Support the site coordinator with maintaining and submitting attendance reports, YPI enrollment, and waiver forms.
- Stay updated with data entries such as staff time sheets, attendance sheets, and student enrollments. Have bulletin boards and staff binders updated with monthly events.
- Supervise all participants to ensure a safe learning environment and organized program. Collaborate with the expanded learning program staff and school day staff to increase student success and the quality of the program.
Program Leader
Arc
02.2016 - 05.2017
- Check students in/out, supervise students during snack time, physical fitness, tutoring, and create enriching activities.
- Respond to Site Coordinator and assistant with day-to-day duties to prepare students for activities and be mindful of the safety of students and providing basic medical attention to students.
Team Leader
L.E.A.P.
02.2015 - 06.2015
- Provide students from underserved communities with the proper critical thinking skills by delivering the most engaging after-school experience.
- Help students develop habits and discipline that support graduating from high school and college.
- Supervise students during Check-in, Snack/Supper, Physical Fitness, Mental Health, and Safety.
Cashier
Target
04.2013 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Certificate - Medical Clinical/ Administrative Assistant
ICDC College
Huntington Park, Ca11.2014
High School Diploma -
Elizabeth Learning Center
Cudahy, Ca06.2012
Skills
- Typing 45 WPM
- CPR/First Aid Certified
- Microsoft Office
- Billing/Coding
- Classroom Management
- Bilingual: Spanish
- Customer service
- Data entry
- Office administration
- Administrative support
- Microsoft Word
- File organization
Timeline
Administrative Assistant
New Heights Charter School
08.2022 - Current
Teacher Aide
New Heights Charter School
08.2018 - Current
Senior Youth Leader
Youth Policy Institute
05.2017 - 06.2018
Program Leader
Arc
02.2016 - 05.2017
Team Leader
L.E.A.P.
02.2015 - 06.2015
Cashier
Target
04.2013 - 03.2014
High School Diploma -
Elizabeth Learning Center
Certificate - Medical Clinical/ Administrative Assistant
ICDC College
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