Fergie Martinez
Cudahy,CA
Summary
Adept at balancing customer service excellence and efficient cash management, I honed my skills at La Princesa Bakery and Salehs Palace, exceeding customer expectations and supporting team members. My bilingual abilities and leadership in high-pressure situations showcase my commitment to integrity and cooperative teamwork, making me a valuable asset to any customer-focused team.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
La Princesa Bakery
05.2024 - 09.2024
- Provided exceptional customer service through attentive listening, clear communication, and genuine enthusiasm for each event.
- Balanced multiple responsibilities effectively, managing bookings and practice schedules as needed.
- Developed strong improvisational abilities, enabling seamless adaptation to various audience dynamics during performances.
- Handled cash with high accuracy and took care to check bills for fraud.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned duties for various positions and provided backup at key times.
Event Assistant
Salehs Palace
03.2023 - 08.2023
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Directed team to set up and keep banquet space clean and presentable for guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers.
Education
High School Diploma -
Bell Senior High School
Bell CA06-2026
Skills
- Work Ethic and Integrity
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Cash handling and management
- Cash Register Operation
- Honest and Dependable
- Active Listening
- Cooperative Attitude
- Written and verbal communication
- Organizational abilities
- Basic Math Competence
- Product restocking
- Complex Problem-Solving
- bilingual(Spanish and English)
- Team Leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
La Princesa Bakery
05.2024 - 09.2024
Event Assistant
Salehs Palace
03.2023 - 08.2023
High School Diploma -
Bell Senior High School
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