Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Fergus Campbell

Thornton,CO

Summary

Performance-driven Vice President with over 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

26
26
years of professional experience

Work History

Vice President of Operations

ERC Hospitality
05.2020 - Current
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
  • Established performance goals for department and outlined processes for achievement.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Assisted CFO and CEO to prepare annual budgets and installed controls to prevent overages.
  • Drove team engagement to achieve aggressive company targets.

Regional Director of Operations

ERC Hospitality
03.2012 - 03.2020
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Mentored and coached team members to foster productive and engaging work environment.

Multi-Unit Store Manager

GameStop
07.2007 - 01.2012
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.

Multi-Store Manager

Godiva Chocolatier
04.1999 - 07.2007
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Director of Retail Operations

The Plaza Hotel
04.1997 - 04.1999
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Submitted reports to senior management to aid in business decision-making and planning.

Education

Diploma of Language Studies - French

University of Franche Compte
Besancan, France
05.1997

Bachelor of Arts - Business Communications

University of Connecticut
Storrs, CT
05.1988

Skills

  • Profit Objectives
  • Competitor Trends
  • Strategic Vision
  • Partnerships and Affiliations
  • Articulate Communication
  • Performance Analysis
  • Operational Efficiency
  • Price Structuring
  • Policy and Procedure Development
  • Strategize Business Plans
  • Manage Operations

Accomplishments

  • Achieved the number one ranking for Large Franchise Groups in the KPI category through effectively driving our groups performance in Speed of Service, Staffing and Guest Satisfaction..

Languages

French
Professional Working

Timeline

Vice President of Operations

ERC Hospitality
05.2020 - Current

Regional Director of Operations

ERC Hospitality
03.2012 - 03.2020

Multi-Unit Store Manager

GameStop
07.2007 - 01.2012

Multi-Store Manager

Godiva Chocolatier
04.1999 - 07.2007

Director of Retail Operations

The Plaza Hotel
04.1997 - 04.1999

Diploma of Language Studies - French

University of Franche Compte

Bachelor of Arts - Business Communications

University of Connecticut

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Fergus Campbell