Fergus Donahue
Spring Hill,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Private Pet Sitter
Private Household
01.2024 - Current
- Communicated professionally with pet owners via phone, email, and text
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
Animal Care Specialist Manager
Petco-Port Richey, FL
09.2023 - 01.2024
- Trained new staff members and guest on proper handling techniques and safety protocols, reducing instances of injury to both staff and animals
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention
- Maintained equipment and facility to keep animal care environment and tools in good working order
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
Inventory Specialist Manager
Petco-Port Richey, FL
06.2023 - 09.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies
- Performed data entry and completed proper paperwork
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
Pet Nutrition Specialist Manager
Petco-Port Richey, FL
06.2022 - 06.2023
- Ensured proper animal nutrition by preparing and distributing specialized diets according to species-specific requirements
- Facilitated better customer decision-making by presenting product comparisons based on nutritional content, ingredient quality, and price points
- Created visually appealing product displays that effectively showcased the benefits of various pet food options available, enticing customers to make informed purchases.
Merchandise Operations Manager
Petco-Leesburg, VA
10.2020 - 06.2022
- Improved sales performance with targeted promotional strategies for specific merchandise categories
- Reduced stock discrepancies by conducting regular audits and adjusting system records accordingly
- Established clear communication channels between departments, fostering a collaborative work environment for all staff members
- Oversaw employee performance evaluations, providing constructive feedback and opportunities for growth within the company.
Companion Animal Manager
Petco-Leesburg, VA
02.2020 - 10.2020
- Conducted regular assessments of each animal's physical condition to identify any potential health concerns or emerging medical issues early on
- Implemented detailed emergency preparedness plans to safeguard both human employees/volunteers as well as resident pets during natural disasters or facility crises
- Continuously evaluated and updated organizational policies to reflect best practices within the animal welfare industry, promoting a culture of excellence throughout the facility
- Ensured facility cleanliness by implementing strict sanitation protocols, reducing the risk of disease transmission among animals
- Addressed behavioral issues in companion animals through positive reinforcement training techniques, increasing their adoptability prospects.
Veterinarian Assistant
Cascades Pet Hospital-Sterling, VA
06.2018 - 02.2020
- Supported veterinary staff during emergencies, providing urgent care assistance when needed
- Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
- Conducted thorough post-operative assessments on recovering patients, monitoring vital signs and comfort levels to ensure successful recovery processes
- Provided compassionate care to animals under distress or experiencing pain during medical procedures or hospitalization periods.
Guest Advisor Manager
Petco-Leesburg, VA
09.2015 - 06.2018
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times
- Communicated special needs and amenity delivery requests from guests to designated departments and personnel
- Collaborated with management to develop targeted promotions that drove sales growth and customer engagement.
Veterinary Assistant
Hometown Veterinary Clinic-Alexandria, VA
06.2011 - 09.2015
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Education
Certified in Veterinary Assistant -
Adult Community Education Springfield, VA
04.2011
General studies -
Robinson Secondary Fairfax, VA
06.2004
Skills
- Honest and Trustworthy
- Punctual and Reliable
- Adaptability and Dependability
- Staff Training and Development
- Sales Techniques
- Microsoft Outlook, Word, and Excel
- Time Management
- Exceptional interpersonal communication
- Exceptional telephone etiquette
- Positive and Constructive Feedback
- Deadline-oriented
- Product Knowledge
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Private Pet Sitter
Private Household
01.2024 - Current
Animal Care Specialist Manager
Petco-Port Richey, FL
09.2023 - 01.2024
Inventory Specialist Manager
Petco-Port Richey, FL
06.2023 - 09.2023
Pet Nutrition Specialist Manager
Petco-Port Richey, FL
06.2022 - 06.2023
Merchandise Operations Manager
Petco-Leesburg, VA
10.2020 - 06.2022
Companion Animal Manager
Petco-Leesburg, VA
02.2020 - 10.2020
Veterinarian Assistant
Cascades Pet Hospital-Sterling, VA
06.2018 - 02.2020
Guest Advisor Manager
Petco-Leesburg, VA
09.2015 - 06.2018
Veterinary Assistant
Hometown Veterinary Clinic-Alexandria, VA
06.2011 - 09.2015
Certified in Veterinary Assistant -
Adult Community Education Springfield, VA
General studies -
Robinson Secondary Fairfax, VA