Brian Ferguson

• Develop and cultivate rapport with regional sites by providing timely, professional support and solutions.
• Develop effective relationships with all regional sites through clear communication.
• Build regional loyalty by tracking, providing updates, following up and closing all high level, IT related issues.
• Provide the NE Region IT guidance/governance in accordance with TSA policy, processes and procedures.
• Oversee the TSA Network (TSA Net) operations, maintenance and planning within the NE region.
• Design regional, field site, IT topology and translate mission needs into infrastructure requirements in response to airport renovation, construction or operational changes and TSA checkpoint renovation, construction or operational changes.
• Provide Project Management for all regional, IT related projects, construction, renovation or operational changes.
• Produce and implement solutions to NE Regional field site IT issues beyond the scope of the help desk.
• Coordinate all leased, IT circuit related actions for the NE.
• Review and provide technical approval for all regional, IT related government purchase card requests.
• Developed detailed analytics of support metrics, incident metrics and workload metrics using Excel.
• Developed a forecast budget to meet contractor travel requirements for the TSA IT Support contract to meet identified objectives.
• Developed and implemented documentation, processes and strategies to achieve operational goals.
• Maintained technical knowledge of TSA regulations & policy, industry trends and applicable federal regulations regarding information technology implementation at TSA field sites.
• Facilitated field operations through supervision and direction of field personnel.
• Collaborated with multiple, TSA internal departments and multiple external stakeholders to meet operational deadlines.
• Performed quality control inspections on phases of field operations.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

•TSA Government Watch Officer (GWO); comprehensive knowledge and understanding of TSA mission and goals enabling efficient and effective incident management for all TSA Net network incidents supporting organizational goals and priorities.
•Coordinated restoration actions and pushes problem resolution. GWO duties require advanced, system level expertise across infrastructure, applications, IT and cybersecurity subject matter areas (principles, policies, concepts, and methods).
•Facilitate root cause determination; though subject matter input and monitoring tool reporting; and leverage the appropriate resources to quickly restore services.
•Communicated succinctly in oral or written communications to key stakeholders, TSA executives and DHS Network Operations Center (NOC) staff.
•Functioned as a Project Manager for assigned Enterprise Operations Branch projects. Core Competencies: Multitasking, Flexibility, Decision Making, Problem Solving, Communication, and Technical Proficiency.

• Supervised and coordinated customer service activities for the Directorate for Education and Human Resources (EHR; approximately 165 staff).
• Acted as the directorate’s information technology Subject Matter Expert (SME).
• Established the directorate IT strategy and directorate IT policies, defined work flows and business processes for IT support, and advised EHR senior leaders as to best business practices.
• Managed the directorate IT equipment inventory (approximately 1,500 end items worth $750,450.00) and mobile device inventory with associated service plans.
• Investigated incidents, determining root causes and implementing corrective actions.
• Identified issues, analyzed information and provided solutions to problems.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Supervised and coordinated the activities of 45 personnel (GS, Marine and contract staff) involved in the following for IT systems and services (e-mail, data storage, LAN/WAN access, web services, and print services) on classified and unclassified networks. :
  
  •Regional service desk operations
  •Telephone/wireless device support
  •Networking (local and network transport)
  •Information assurance (disaster recovery)
  •Continuity Of Operations Plan (COOP)
  •Vulnerability management
  

• Configured and implemented IT initiatives to produce measurable business value.
• Determined best methods for IT to support key business objectives.
• Top Secret Security Clearance (SCI)

• Computer Network Defense (CND) Exercise & Capability Planner.
• Developed operational orders supporting joint DoD CND exercises.
• Provided planning oversight to Continuity Of Operations Plan (COOP) exercises for the Marine Corps Network Operations Center (MCNOSC). Established and refined Marine Corps wide CND policies/procedures in accordance with DoD Standards and Policies.
• Analyzed and synthesized CND feedback and testing results for best practices development.
• Top Secret Security Clearance (SCI).

• Identified, provided technical support, and implemented Information Management (IM) systems for end user information requirements supporting the Information Operations, Marine Corps Information Operation Command (MCIOC).
• Directed IM processes and activities, and conducted technical analysis of IM systems.
• Identified, procured, operationalized and provided training and best practices for IM systems to support deploying Information Operations Teams.
• Top Secret Security Clearance (SCI).
• Collected and analyzed statistics on program data and usage using Excel.

• Active Duty; 11 years 5 months
• Operations Officer; 8th Communications Battalion; Camp Lejeune, NC (Aug 2008 - Jun 2010)
• Company Commander; General Support and Alpha Companies, 8th Communications Battalion; Camp Lejeune, NC (Nov 2008 – Jun 2009)
• Assistant Future Operations Officer; II Marine Expeditionary Force ; Camp Lejeune, NC (Aug 2008 – Nov 2008)
• Mobile Technology Branch Manager Marine Corps Installations East; Camp Lejeune, NC (Jun 2007 - Aug 2008)
• Student; Expeditionary Warfare School (EWS); Quantico, VA (Jun 2006 - Jun 2007)
• Operations Officer; Communications Company 3rd Marine Division, Okinawa Japan (Nov 2005 - Jun 2006)
• Information Systems Management Officer; 3rd Marine Division, Okinawa Japan (May 2004 - Nov 2005)
• Assistant Communications Officer; 12th Marine Regiment, 3d Marine Division, Okinawa Japan (Nov 2003 - May 2004)
• Platoon Commander; Communications Company, 3rd Marine Division, Okinawa Japan (Nov 2002 - Nov 2003)
• Student; Communications and Information Systems Officer's Course, Marine Corps University, Quantico VA (May 2002 - Nov 2002)
• Project Officer; Manpower Management Officer Assignments Branch, Quantico, VA (Jan 2002 - May 2002)
• Telephone Systems/Microcomputer Repairman; Marine Corps Base Quantico, Quantico VA (Sep 1999 - Jan 2002)
• Student; Marine Corps Communications Electronics School, Twenty-Nine Palms CA (Feb 1999 - Sep 1999)

Planetarium Educator (Oct 1997 - Nov 1998)

Planetarium Lecturer (Sep 1989 - Oct 1997)

• Responsible for instruction on science (Life Science, Chemistry, Physics, and Earth Science). Works with students in a classroom setting within a middle school (7th and 8th grades). Primary responsibilities include:
  •Create instructional resources for use in the classroom.
  •Plan, prepare and deliver instructional activities.
  •Create positive educational climate for students to learn in.
  •Meet course and school-wide student performance goals.
  •Create lesson plans and modify accordingly throughout the year.
  •Maintain grade books.
  •Grade papers and perform other administrative duties as needed.
  •Create projects designed to enhance lectures.
  •Read and stay abreast of current topics in education.
  •Create lesson plans.
  •Integrate competencies, goals, and objectives into lesson plans.
  •Utilize curricula that reflect the diverse educational, cultural, and linguistic backgrounds of the students served.
  •Develop incentives to keep participants engaged and in class.
  •Work with program coordinators to ensure initiatives are being met.
  •Tutor students on an individual basis.
  •Establish and communicate clear objectives for all learning activities.
  •Prepare and distribute required reports.
  •Observe and evaluate student's performance.
  •Manage student behavior in the classroom by invoking approved disciplinary procedures.