Ferhad Saric
Snellville,GA
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized Service Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
10
10
years of professional experience
Work History
Service Technician
CSC ServiceWorks
11.2019 - 01.2022
- Install new products, and test them to ensure they are working correctly
- Educating the client on how to use and maintain their device
- Perform maintenance and provide customer support
- Diagnose problems and come up with solutions to repair them
- Order parts needed for repairs if needed
- Fill out detailed reports and keep records on services that have been performed
- Explain issues with equipment and repairs to customers
- Build and maintain relationships with customers
Machine Operator/ Forklift Operator
Service Wire
04.2015 - 08.2018
- Preparing machine for production process by equipping it with required tools and parts,
- Quality - make sure the products manufactured from the machine were of high quality, made adjustments to improve the quality when possible
- Assisted with picking, packing and palletizing
- Wrap product around pallet to place on dock, ready to load trailers
Mover/ Driver/ Loader/ Packer
Interstate, ADI Moving
05.2012 - 04.2015
- Loading, packing and unpacking disassembling and assembling furniture for customers
- Provide safe, dependable and on time transportation with safe driving
- Coordinating pick-ups and deliveries with clients
- Worked in a fast paced industry, lifting items weighting 50-400 pounds
Education
High School Diploma -
Clarkston High School
Skills
- TRUCK DRIVING
- OPERATIONS
- PROBLEM-SOLVING
- DETAIL ORIENTED
- Cherry Picker
- Forklift
- Forklift Operator
- Pallet Jack
- RF scanner
- Warehouse
- Shipping
- Inventory Control
- Service technician experience
- Reach truck
- Project Estimation and Bidding
- Valid Driver's License
- Equipment Inspection
- Certified Forklift Operator
- Detail oriented
- Problem-solving and resourcefulness
- Team work
- Ambitious
- Responsible
- Core Qualifications:
- Superior experience in truck driving,
- Understands local routes
- Extensive knowledge of defensive driving techniques and other safe driving strategies
- Exceptional oral and written communication skills,
- Physically able to perform all needed functions for motor vehicle operations,
- Customer Relationship Management
- Expertise in Installations
- Hand Tool Knowledge
- Maintenance and Repair
- Diagnosis and Troubleshooting
- Setup and Installation
- Parachute Packing
Languages
Serbian
bosnian
Full Professional
Croatian
Full Professional
Timeline
Service Technician
CSC ServiceWorks
11.2019 - 01.2022
Machine Operator/ Forklift Operator
Service Wire
04.2015 - 08.2018
Mover/ Driver/ Loader/ Packer
Interstate, ADI Moving
05.2012 - 04.2015
High School Diploma -
Clarkston High School
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