Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Custom
Timeline
Generic

Ferhana Yasmin

Brooklyn

Summary

Dynamic professional with over seven years of experience in early childhood education and home care, notably at Friends of Crown Heights. Proven ability to foster positive learning environments and enhance student engagement. Skilled in classroom management and adept at building strong relationships with parents, ensuring effective communication and support.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Teacher Assistant

Friends of Crown Height
Brooklyn
10.2020 - Current
  • Assisted in daily supervision of groups of up to 12 children.
  • Recorded grades in internal computer systems.
  • Prepared packages with materials for selected math and reading and writing lessons.
  • Maintained order in the classroom and supported the lead teacher in conflict solving.
  • Encouraged good behavior and engaged children to take part in classroom activities.
  • Instructed children in health habits.
  • Organized recreational activities and cultural trips.
  • Maintained good relationships with members of the teaching staff and parents.
  • Monitored each student’s progress by filling in internal grading files.
  • Assisted classroom management on a daily basis.
  • Key achievements:
  • Organized extracurricular art classes for children across different grades.

Customer Service Associate

Marks Home care
Brooklyn
08.2023 - 09.2024
  • Provided compassionate and professional support to clients and their families, ensuring a high standard of service in line with home care policies.
  • Handled incoming inquiries via phone, email, and in person, addressing concerns related to scheduling, caregiver assignments, billing, and care plans.
  • Coordinated closely with caregivers and case managers to ensure timely communication and seamless care delivery.
  • Resolved client complaints quickly and effectively, demonstrating empathy, patience, and problem-solving skills to maintain client satisfaction.
  • Maintained accurate client records and documentation using agency software and systems to support service continuity and regulatory compliance.
  • Followed up with clients regularly to ensure that services met expectations, and to identify opportunities for improved care.
  • Trained in HIPAA compliance, and adhered strictly to confidentiality and privacy protocols.
  • Assisted in onboarding new clients, explaining services and procedures clearly and professionally, to create a welcoming experience.

Teacher Assistant

Friends of Crown Height
Brooklyn
08.2019 - 08.2023
  • Supported lead teachers in implementing daily lesson plans for early childhood education, including literacy, numeracy, and creative activities.
  • Assisted with classroom management, maintaining a safe, clean, and engaging learning environment for children.
  • Provided one-on-one and small group support to students needing extra help with assignments, or classroom tasks.
  • Helped with student supervision during indoor and outdoor activities, ensuring safety and positive social interactions.
  • Prepared classroom materials and set up learning stations to support daily educational goals.
  • Monitored student behavior and progress, reported observations to the lead teacher, and contributed to progress reports.
  • Communicated professionally with parents and caregivers, supporting family engagement, and sharing updates as needed.
  • Promoted social-emotional learning, encouraging kindness, cooperation, and confidence among students.

Medical Assistant

Dr clinic
Brooklyn
10.2013 - 05.2019
  • Assisted physicians during patient examinations by preparing exam rooms, sterilizing instruments, and ensuring all necessary supplies were available.
  • Took and recorded vital signs, patient histories, and medical information accurately in electronic health records (EHR).
  • Scheduled appointments, managed patient flow, and coordinated follow-up visits to ensure smooth clinic operations.
  • Performed basic clinical procedures, such as drawing blood, administering injections, and conducting EKGs under physician supervision.
  • Educated patients on medications, treatment plans, and post-visit care, reinforcing physician instructions clearly and respectfully.
  • Handled administrative tasks, including answering phones, verifying insurance, processing billing, and maintaining medical records.
  • Maintained patient confidentiality in strict accordance with HIPAA regulations and clinic policies.
  • Supported a clean and safe environment, adhering to infection control standards, and safety protocols at all times.

Cashier Team Lead

Jimmy Jazz
Brooklyn
09.2007 - 01.2013
  • Supervised front-end operations, leading a team of cashiers to ensure fast, accurate, and friendly customer checkout experiences.
  • Trained and mentored new cashiers, providing guidance on register use, customer service standards, and store policies.
  • Managed daily cash handling, including opening and closing registers, balancing drawers, and preparing bank deposits.
  • Resolved customer issues and returns efficiently, maintaining a positive shopping experience, and upholding store policies.
  • Monitored team performance and coached staff to improve speed, accuracy, and customer engagement.
  • Collaborated with management to implement promotions, pricing changes, and floor merchandising strategies at the front of the store.
  • Ensured compliance with loss prevention protocols and company procedures to reduce shrinkage and improve security.

Education

Medical Assistant Certificate -

Manhattan School of Computer Technology
Brooklyn, NY
01.2012

English-as-a-Second-Language Education

Kingsborough Community College
Brooklyn, NY
06-2006

Associate - Gender Studies

Touro College
Brooklyn, NY

Skills

  • Over seven years of experience in assisting early childhood learning center schooling and home care programs
  • Knowledgeable in child development psychology, and managed classes
  • Experienced with school-related activities, including printing, scanning, copying, and making and receiving phone calls
  • Experienced in communicating with parents and guardians
  • Able to demonstrate any work-related issue with students, parents, teachers, and supervisors
  • Excellent experience on computers, including MS Word, typing, and browsing
  • Able to prepare any reports as required, based on teaching and student activities
  • Hands-on experience in attendance procedures, including ATS and computer systems
  • Able to collaborate and assist teachers, administrators, and other staff based on requirements
  • Hardworking, dedicated, and flexible at work
  • Very attentive and punctual about time and work

Certification

  • Certificate Program Mandated reporter training
  • Sexual Assault Prevention for Undergraduates
  • American medical certification association states

Languages

English (Advanced), Bengali (Mother tongue) and Hindi & Urdu

Volunteer Experience

PS-179 kensington, Volunteering, brooklyn, ny, 11218, 2017-02, 2019-07, Instruct and supervise kids in social and development, Provide one-on-one attention when needed, Engaging with kids, help in developing, organizing, Practice the daily program under the supervision of the head teacher

Custom

Work Authorization: US Citizen

Timeline

Customer Service Associate

Marks Home care
08.2023 - 09.2024

Teacher Assistant

Friends of Crown Height
10.2020 - Current

Teacher Assistant

Friends of Crown Height
08.2019 - 08.2023

Medical Assistant

Dr clinic
10.2013 - 05.2019

Cashier Team Lead

Jimmy Jazz
09.2007 - 01.2013

Medical Assistant Certificate -

Manhattan School of Computer Technology

English-as-a-Second-Language Education

Kingsborough Community College

Associate - Gender Studies

Touro College

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