Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ferhat Hagos

Wichita,KS

Summary

Friendly and reliable safety manage and operation manager offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in transportation LLC industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Safety Manager, Dispatcher

Shan Trucking LLC
05.2022 - Current
  • Developed and implemented safety policies and procedures to promote workplace safety.
  • Spearheaded initiatives aimed at reducing worker exposure to hazardous materials through proper handling techniques and personal protective equipment usage.
  • Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.
  • Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.

Cashier and Front of House (FOH) Trainer

Chipotle
04.2022 - Current
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Provided excellent customer service by handling transactions accurately and efficiently.
  • Trained new employees on company procedures, customer service standards, and food safety protocols.
  • Demonstrated active listening and empathy to understand and address customer needs and concerns.
  • Collaborated with team members to ensure a positive dining experience for customers.

Education

Entrepreneurship With An Emphasis in Real Estate -

Wichita State University
Wichita, KS
05.2026

Skills

  • Bookkeeping Software
  • Cash Register Operation
  • Reports and documents
  • Decision Making Aptitude
  • Active listening and empathy
  • Strong willingness to learn and adapt
  • Proficient in cash handling and transaction processing
  • Excellent interpersonal and communication skills
  • Ability to thrive in a fast-paced environment
  • Leadership: Successfully led and produced recipes for a restaurant pop-up shop
  • Excel: Completed an Excel course and proficient in using Excel for data analysis and reporting

Certification

Front of house Training - 2022- present


Languages

Arabic
Native or Bilingual

Timeline

Safety Manager, Dispatcher

Shan Trucking LLC
05.2022 - Current

Cashier and Front of House (FOH) Trainer

Chipotle
04.2022 - Current

Entrepreneurship With An Emphasis in Real Estate -

Wichita State University

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Ferhat Hagos