Summary
Overview
Work History
Education
Skills
Executive Core Competencies
Affiliations And Community Impact
Personal Information
Work Availability
Accomplishments
Timeline
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Feria Ghanbari

Feria Ghanbari

Houston,TX

Summary

Visionary executive and computer engineer with over 15 years of experience in Infrastructure, IT, AI , Software program management. Successfully led 100+ transformative initiatives and projects across both public and private sectors including the City of Houston, Hewlett Packard Enterprise (HPE and HP), AI HUB (AI Startup), SIAWE (Nonprofit Organization), Library Archives Canada, and Natural Resources Canada.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work History

AI Program & Product Manager

AI HUB LLC
08.2024 - Current
  • Hands-on executive leading development of inclusive, voice-first AI assistants for aging and underserved populations.
  • Led the development and launch of a flagship AI companion product using Azure OpenAI, Spring Boot, and Firebase—boosting daily task completion and independence for 500+ elderly.
  • Designed a scalable customer journey and comprehensive CX framework tailored for digital health and AI-based care solutions.
  • Drove AI product strategy with a strong focus on agile sprint planning, prompt engineering, and integration of LLMs using Retrieval-Augmented Generation (RAG) architecture.
  • Established and implemented an AI governance framework to ensure ethical use, data security, and model accountability.
  • Developed go-to-market strategy, led website design and messaging efforts—aligning technical architecture with brand vision and storytelling.
  • Forged strategic partnerships with homecare providers, caregivers, local health departments, and early-stage accelerators to support adoption and growth.
  • Built and rolled out a Customer Success program, incorporating Voice of Customer (VoC) and feedback loops to continuously improve user experience and satisfaction.

Sr Director of Technology – Board of Director

SIAWE
01.2024 - 06.2025
  • Digital Transformation Leadership: Spearheaded the migration of SIAWE's domain and services to Google Workspace, enhancing organizational communication and collaboration. This strategic transition resulted in improved operational efficiency and significant cost savings.
  • Fundraising Enhancement: Integrated PayPal's fundraising platform with SIAWE's website, streamlining the donation process and expanding fundraising capabilities. This integration has been shown to increase donations by up to 32% for nonprofits.
  • IT Support and Infrastructure Management: Provide comprehensive IT support to the President and staff, ensuring seamless operations and promptly addressing technical challenges. Manage digital tools and platforms that enhance productivity and organizational efficiency.

Sr Infrastructure Project Manager

City of Houston
06.2024 - 05.2025
  • Led FIFA 2026-readiness IT upgrades for 240+ buildings including Cisco-based network overhaul, VoIP transition, WAN consolidation, and emergency center server replacement.
  • Led $5M+ Projects in core network upgrade and infrastructure modernization, enhancing citywide cybersecurity, uptime, and digital services.
  • Directed internal and vendor teams across planning, execution, and risk mitigation phases using Power BI and ServiceNow executive dashboard report.

IT Program Manager, Chief of Staff & IT PMO

Hewlett Packard Enterprise
01.2013 - 01.2024
  • Held progressive executive roles overseeing global teams, enterprise systems, digital operations, and cloud transformation.
  • Directed global team of PMO in Global IT.
  • Led delivery of 70+ infrastructure and SaaS projects.
  • Managed $100M IPv4 and IPv6 modernization initiative, monetizing reclaimed IP assets and improving compliance across all HPE sites.
  • Designed partner enablement programs and led CX transformation in Go-To-Market strategy, improving partner satisfaction by 30%.
  • Led HQ move to San Jose, implementing AI-driven smart building capabilities and AV executive suite systems.
  • Oversaw contract negotiations, SLAs, and compliance across DXC, PointNext, and EY auditors.

Project manager

Natural Resporces Canada
01.2008 - 06.2013
  • Set up a PMO Office with proper tools and templates for IT department projects
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Identified plans and resources required to meet project goals and objectives.
  • Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.

Project Manager

Library Archives Canada
05.2007 - 01.2008
  • Set up a PMO Office with proper tools and templates for IT department projects
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Education

Bachelor of Science - Computer Engineering

Computer Engineering
Sharif University Of Technology
09.1999 - 09.2002

Master of Science - Project Management

Program Management
UQO
09.2005 - 05.2007

Skills

  • Digital Transformation Leadership
  • PMO & Operational Excellence leadership
  • Budget Oversight
  • IT Compliance
  • Regulatory & Risk Compliance
  • AI Governance and Framework
  • Infrastructure Modernization
  • Strategic Vendor & Contract Management
  • Organizational Change
  • Talent Development
  • Customer Success Management
  • Voice of Customer
  • Feedback Loop Design

Product strategy

Project planning

KPI tracking

Product roadmaps

Product lifecycle management

Data-driven decision making

User story creation

Product vision and strategy

Teamwork and collaboration

Product development

Agile software development

Stakeholder communications

Prioritization and execution

Product backlog management

Roadmap development

Timeline management

Competitive analysis

Jira, atlassian, rally

Project management

App development

ROI analysis

Google workspace

Customer relationship management (CRM)

Brand building

Pricing strategy

Requirements gathering

Design thinking

Documentation management

Feature prioritization

Business development

Stakeholder management

Strategic planning

Stakeholder relations

Critical thinking

Executive Core Competencies

  • Digital Transformation Leadership
  • PMO & Operational Excellence leadership
  • Budget Oversight ($100M+ Programs)
  • IT Compliance, Regulatory & Risk Compliance (SOX, Internal Audit, Cybersecurity)
  • AI Governance and Framework
  • Infrastructure Modernization (Smart Cities, Networks, Data Centers)
  • Strategic Vendor & Contract Management
  • Organizational Change & Talent Development
  • Customer Success Management, Voice of Customer (VoC) & Feedback Loop Design

Affiliations And Community Impact

  • Board Member, SIAWE (Women’s Education Empowerment)
  • Member, Society for Information Management (SIM)
  • Wellness & Inclusion Advocate – Host of meditation, dance, and creative events
  • MC at Houston small business Expo events

Personal Information

Language: Farsi, English, Turkish and basic Arabic

Volunteer: I’m deeply committed to community empowerment and inclusion:

  • I serve as a Board Member at SIAWE, where I advocate educational and professional advancement specialy Woman in education.
  • I’m a proud member of the Foundation of Women Professionals Houston and the Society for Information Management (SIM), and Sharif University Alumni member, I collaborate to promote leadership and technology.

Outside of work, I’m passionate about well-being and creativity:

  • I regularly host group meditation events and engage in yoga, Spanish dance, painting, skiing, water activities, and traveling—experiences that bring balance, joy, and inspiration to my personal and professional life.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Set up 4 PMO Offices and won an award from Government of Canada for the best PMO Office in the Federal Government
  • Supervised team of 15 staff members.
  • Collaborated with team of 150 in the development of 70+ projects.
  • PMO led separation of HPE and HPI
  • IT LEad for moving HQ of HPE from Palo Alto to San jose

Timeline

AI Program & Product Manager

AI HUB LLC
08.2024 - Current

Sr Infrastructure Project Manager

City of Houston
06.2024 - 05.2025

Sr Director of Technology – Board of Director

SIAWE
01.2024 - 06.2025

IT Program Manager, Chief of Staff & IT PMO

Hewlett Packard Enterprise
01.2013 - 01.2024

Project manager

Natural Resporces Canada
01.2008 - 06.2013

Project Manager

Library Archives Canada
05.2007 - 01.2008

Master of Science - Project Management

Program Management
09.2005 - 05.2007

Bachelor of Science - Computer Engineering

Computer Engineering
09.1999 - 09.2002

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