Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Feriba Ahmad Ali

Morton Grove,IL

Summary

Experienced and result driven Senior Branch Manager with a proven track record of success by overseeing operations, ensuring exceptional customer experience, and driving sales. Committed to delivering comprehensive banking solutions tailored to meet the unique client needs while achieving organizational objectives by living the company’s values, enabling change, achieving results, and developing the best team members.

Overview

7
7
years of professional experience

Work History

Senior Branch Manager

PNC Financial Services
06.2021 - Current
  • Responsible for managing a financial center and team of bankers and tellers with implementing branch operations, exceptional customer experience, sales strategies, and ensuring compliance with bank policies and procedures.
  • Developing and executing targeted strategies for bankers and tellers to support on identifying client opportunities for growth of client relationships and revenue.
  • Coaching and developing the team to provide personalized financial solutions to meet the diverse needs of clients to ensure their long-term financial success.
  • Cultivated a high-performance culture with fostering teamwork, accountability, and professional development among team members.
  • Work closely with market leadership to introduce new products and services tailored to the needs of clients to drive incremental revenue opportunities.
  • Collaborating with internal stakeholders and marketing team, to execute promotional campaigns, cross-selling initiatives, and customer retention strategies.

Assistant Branch Manager

Fifth Third Bank
08.2020 - 06.2021
  • Supervised day-to-day operations, including customer service, sales management, and team supervision.
  • Assisted in the resolution of customer inquiries, complaints, and escalations, ensuring prompt and satisfactory resolution.
  • Assisted in the development and implementation of sales strategies to drive business growth and enhance client relationships.
  • Provided training and coaching to bankers and tellers, promoting a culture of continuous learning and professional development.
  • Assisted in ensuring compliance with regulatory standards and internal policies, conducting regular audits and implementing actions necessary to mitigate risk.

Assistant Branch Manager

PNC Financial Services
10.2017 - 08.2020
  • Assisted the Branch Manager in day-to-day operations, including opening and closing procedures, cash management, and compliance tasks.
  • Conducted performance evaluations, providing feedback, and identifying development opportunities for staff members.
  • Fostered a customer-centric culture by providing excellent service, resolving customer concerns, and promoting customer satisfaction.
  • Supported the team in managing operational risks, ensuring compliance with regulatory requirements, and maintaining security standards
  • Represented the bank in community events and initiatives to promote brand awareness and enhance customer relationships.

Senior Relationship Banker

BMO Harris Bank
05.2017 - 10.2017
  • Lead and oversee daily branch operations, including customer experience, and sales activity, ensuring alignment of organizational goals and following of policies and procedures.
  • Acting as a trusted advisor to clients, offering insights and guidance on financial planning, cash management, and investment strategies.
  • Cultivate and maintain strong client relationships by conducting thorough financial assessment to identify clients needs.
  • Fostering loyalty and trust of clients by providing tailored banking products and services
  • Work on client relationships to enhance customer experience and drive business growth to achieve sales targets, resulting in consistently exceeding performance metrics.

Education

Bachelor of Science - Biology

Northeastern Illinois University
Chicago, IL
05.2017

Skills

  • Customer Relationship Management
  • Leadership and Team Management
  • Staff Training and Development
  • Goal Alignment and Performance Management
  • Sales and Business Development
  • Financial Analysis and Reporting
  • Regulatory Compliance
  • Operations Management
  • Problem-Solving and Decision-Making
  • Communication and Interpersonal Skills
  • Networking and Relationship Management

Accomplishments

  • Customer Satisfaction Champion - 2016
  • Mentorship Excellence - 2017
  • Client Relationship Excellence - 2021 and 2022
  • Loss Prevention Hero - 2021, 2022, and 2023
  • Audit Excellence - 2023

Languages

Persian
Native or Bilingual
Russian
Full Professional
Urdu
Full Professional
Hindi
Full Professional

Timeline

Senior Branch Manager

PNC Financial Services
06.2021 - Current

Assistant Branch Manager

Fifth Third Bank
08.2020 - 06.2021

Assistant Branch Manager

PNC Financial Services
10.2017 - 08.2020

Senior Relationship Banker

BMO Harris Bank
05.2017 - 10.2017

Bachelor of Science - Biology

Northeastern Illinois University

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Feriba Ahmad Ali