FERIDE MUSLIM
Glenmont
Summary
Highly motivated and organized Patient Service Representative with over 10 years of experience in delivering exceptional customer service and administrative support. Skilled in accurately managing patient documentation, optimizing workflows, and resolving issues to ensure a positive experience for patients. Implementing efficient administrative processes. Strong communication skills. Committed to providing the highest level of service and contributing to the success of the organization.
Overview
26
26
years of professional experience
Work History
Research Tech
Albany Med Health System
01.2024 - Current
- Supporting administrative functions Research Department, ensuring smooth operations and delivering exceptional patient care.
- Analysis the protocol that was given by the Sponsor
- Review potential research patients and determine their eligibility to participate in the study.
- Review labs to make sure the patient is in its target and continuous monitoring of the patients medications and health status
- Assisted with scheduling appointments and managing patient inquiries
- Maintained accurate and up-to-date records, ensuring compliance with healthcare regulations.
- Perform general office tasks, including data entry, filing and correspondence preparation.
- Work with the principal investigator to review work chart notes internally and externally
Patient Service Associate
Albany Med Health System
01.2016 - Current
- Provided exceptional customer service to patients, supported administrative functions, ensuring smooth operations and delivering exceptional patient care.
- Responsible for maintaining Dr. Robert Busch daily work schedule
- Handling new patients appointments
- Monitoring daily tasks, worklist, emails, phone calls
- Schedule/Reschedule patients appointments in PM System
- Effectively handled telephone coverage, quickly addressing patient medical inquiries, prescription renewal request and concerns.
- Provided clerical support to clinical staff, assisting with administrative tasks and maintaining records.
Human Resources Admin
Albany Med Health System
01.2014 - 01.2016
- Providing excellent services to our new employees and existing workforce.
- Process new hire paperwork
- Updating the clearance log for new employees every two weeks
- Create new requisitions for new jobs postings
- Handle phone inquires
Accounts Payable Clerk
Metropolitan Life Insurance
03.2000 - 03.2005
- Review each transaction request to ensure validity and completeness, including review of sales tax payable
- Processed vendor invoices accurately and efficiently to ensure timely payments (65-80 day) totaling $50 million annually
- Ensure correct approval, coding, and monitoring invoices
- Communicated with internal and external clients
- Reconciled accounts payable transactions, identifying discrepancies and resolving issues promptly.
- Maintained organized digital records of invoices and payment documentation for easy retrieval.
- Assisted in month-end closing procedures by preparing necessary reports and supporting documentation.
Accounts Payable Specialist
DASNY - Dormitory Authority of the State of New York
01.2000 - 01.2002
- Responsibility to process accurate and timely processing of payments.
- Enter, review, process invoices and payment request of low to moderate level of complexity and ensure compliance with the contract, purchase order or bond document and DASNY policies and procedures, as well as relevant state and federal laws.
- Approve progress payments to low to moderate complexity, as directed.
- Reconcile open items and submissions processed to ensure that all submissions have been properly logged, processed, and accounted for.
- Maintain and reconcile the lien docket and create the appropriate system holds and/or vouchers in the financial management system, ensuring that payments to contractors/vendors are held and released correctly.
- Ensure frequent and adequate follow-up on open payment request to ensure timely resolution of problems and timely payments.
- Adhere to DASNY standards for confirming changes or additions to banking information related to payments scheduled through accounts payable and document confirmation. Prepare and submit vendor updates request forms as necessary to update vendor information in the financial management system.
Education
Bachelor of Science - Management
Ashworth College
Norcross, GA07-2025
Associate of Science - Business Management
Bryant & Stratton College
NY03-1992
Skills
- Exceptional Communication: Proven ability to effectively communicate with patients, ensuring a positive experience and resolving any concerns
- Organizational Skills: Demonstrated expertise in managing and organizing documents, resulting in improved efficiency and accuracy
- Attention to Detail: Keen eye for detail, consistently ensuring accurate data entry and minimal errors
- Problem Solving: Adept at quickly identifying and resolving issues, maintaining a smooth workflow and patient satisfaction
- Customer Service
- Electronic Medical Records
- Data Entry
- Billing and Insurance
- Appointment Scheduling
- Time Management
- Multitasking
- Attention to Detail
- Problem Solving
- Written and Verbal Communication
LANGUAGES
English Native
Turkish Advanced
Timeline
Research Tech
Albany Med Health System
01.2024 - Current
Patient Service Associate
Albany Med Health System
01.2016 - Current
Human Resources Admin
Albany Med Health System
01.2014 - 01.2016
Accounts Payable Clerk
Metropolitan Life Insurance
03.2000 - 03.2005
Accounts Payable Specialist
DASNY - Dormitory Authority of the State of New York
01.2000 - 01.2002
Bachelor of Science - Management
Ashworth College
Associate of Science - Business Management
Bryant & Stratton College
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