Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ferjie Pajarito

Ferjie Pajarito

Irvine,CA

Summary

Inventory and customer service specialist well-versed in materials management, warehouse optimization, and work flow impact. Effectively develops and implements process controls and quality improvement initiatives, resulting in a 30% year over year customer satisfactory rating . Analytical with an adaptive and consistent work ethic, more than 15 years of automotive experience and 5 years using ADP/CDK, including Fixed Operations processes, manufacturer warranty returns, and OSHA hazmat regulations. Proficiency with all MS Office programs with experience in creating new policies and procedures.

Overview

8
8
years of professional experience

Work History

Parts Inventory Manager

Lamborghini Newport Beach
03.2021 - 12.2022
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Parts Counterman

Coastline Chrysler Dodge Jeep Ram
09.2020 - 03.2021
  • Issued parts to technicians to complete customers' repairs.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.

Service Drive Coordinator

Irvine Bmw
02.2020 - 09.2020
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Worked with service advisors, loan car agents, and the warranty department to ensure a smooth experience from vehicle drop-off to pick up.
  • Trained the cashier team in proper extended warranty claims and follow up.

Product Specialist

Courtesy Chrysler Dodge Jeep RAM Of Orange County
12.2019 - 02.2020
  • Reconciled inventory and customer orders regularly to ensure product availability.
  • Educated customers on promotions to enhance sales.
  • Demonstrated vehicles and features, and conduct test drives.

Parts Manager

Courtesy Chrysler Dodge Jeep RAM of Orange County
03.2015 - 08.2019
  • Set project time lines, kept teams on task to complete milestones according to schedule
  • Cultivated and strengthened lasting client relationships
  • Maintained project quality with hands-on management style
  • Tracked trends, suggested enhancements that would both challenge and refine company's product offerings
  • Procured proper vendors for business needs

Parts Advisor

Courtesy Chrysler Dodge Jeep RAM of Orange County
12.2014 - 03.2015
  • Built relationships with customers to increase likelihood of repeat business
  • Educated customers about brand to incite excitement about company’s mission and values
  • Assisted department manager in controlling physical inventory

Education

Associate of Applied Science - Automotive

Universal Technical Institute
Rancho Cucamonga
2006

Skills

  • Excellent communication skills
  • Client account management
  • LTL knowledge
  • Audit counts
  • Customer Service
  • Retail Management
  • Staff training/development
  • Warehouse operations
  • Inventory Management
  • Scheduling

Timeline

Parts Inventory Manager

Lamborghini Newport Beach
03.2021 - 12.2022

Parts Counterman

Coastline Chrysler Dodge Jeep Ram
09.2020 - 03.2021

Service Drive Coordinator

Irvine Bmw
02.2020 - 09.2020

Product Specialist

Courtesy Chrysler Dodge Jeep RAM Of Orange County
12.2019 - 02.2020

Parts Manager

Courtesy Chrysler Dodge Jeep RAM of Orange County
03.2015 - 08.2019

Parts Advisor

Courtesy Chrysler Dodge Jeep RAM of Orange County
12.2014 - 03.2015

Associate of Applied Science - Automotive

Universal Technical Institute
Ferjie Pajarito