Inventory and customer service specialist well-versed in materials management, warehouse optimization, and work flow impact. Effectively develops and implements process controls and quality improvement initiatives, resulting in a 30% year over year customer satisfactory rating . Analytical with an adaptive and consistent work ethic, more than 15 years of automotive experience and 5 years using ADP/CDK, including Fixed Operations processes, manufacturer warranty returns, and OSHA hazmat regulations. Proficiency with all MS Office programs with experience in creating new policies and procedures.