Fernando Quintana
Dallas,TX
Summary
Hardworking cook experienced, working in fast paced kitchens. Adept in working with other professionals to achieve goals and ensure customer satisfaction. Committed to using safe and sanitary cooking practices, and mantaining an organized and clean cooking area. Experienced in operating various pieces of cooking equipment and tools. Bringing forth advanced food preparation techniques and the ability to serve wonderful food in timely manner.
Personable and dedicated Customer Service Representative with extensive experience in food and beverage industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Kitchen Manager
1st & 10 Sports Bar
Dallas, TX
10.2017 - 05.2018
- Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Kept stations stocked and ready for use to maximize productivity.
- Trained new chefs on menu items and kitchen procedures.
- Double-checked plated meals for any last minute changes before sending to dining room.
- Inventoried kitchen sections and refilled supplies.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Filled specialized menu orders.
- Stood in for other members of the kitchen staff.
- Prepared food in the night and before services started.
- Cleaned and cleared out dining areas and kitchen workspace to maintain and keep areas tidy.
- Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
- Cooked food following specific measurements and recipes.
Lead Cook
Ranitas Richardson
RICHARDSON, TX
05.2018 - 05.2019
- Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Kept stations stocked and ready for use to maximize productivity.
- Trained new chefs on menu items and kitchen procedures.
- Double-checked plated meals for any last minute changes before sending to dining room.
- Inventoried kitchen sections and refilled supplies.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Filled specialized menu orders.
- Stood in for other members of the kitchen staff.
- Prepared food in the morning and before services started.
- Cleaned and cleared out dining areas and kitchen workspace to maintain and keep areas tidy.
- Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
- Cooked food following specific measurements and recipes.
Manager
Stir Cafe Dallas
RICHARDSON, TX
07.2019 - 06.2020
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Learned roles of other departments to provide coverage and keep store operational.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
- Assisted customers with account updates, new service additions and promotional offers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Wrapped items and bagged meals properly.
- Worked closely with front-end staff to assist customers.
Assistant Caterer
Mike Anderson's BBQ
Dallas, TX
11.2017 - 05.2020
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Protected food from spoilage by storing according to safety procedures.
- Providing, transporting, and preparing food for clients, particularly for special events such as conferences, weddings.
- Responsibilities may include not only providing and preparing food but also serving it and cleaning up afterwards.
Restaurant Floor Manager
Taco 8
RICHARDSON, TX
05.2022 - 03.2023
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Kept stations stocked and ready for use to maximize productivity.
- Marinated food items according to corporate-provided instructions and recipes.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
- Operated all kitchen equipment safely to avoid injuries.
- Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
- Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
- Washed and peeled ingredients to prepare for use in different meals and recipes.
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Manager's Assistant
The Halal Guys
Irving, TX
04.2023 - Current
- Assigned tasks to associates to fit skill level and maximize team performance.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Maintained records through timely updates to employee and other files.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Utilized company reports to analyze sales, gross profit and inventory activity.
- Conducted inside training sessions to educate employees on products and company policies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Education
Certified Trainer - Food Handler's
Training Institute of America
04.2023
Certified TABC Trainer
Training Institute of America
04.2023
GED -
ServSafe
01-2022
BBA - Business Administration
Universidad De Las Americas Puebla
05.1995
Skills
- Customer Service
- Vendor Relations
- Relationship Building
- Documentation and Recordkeeping
- Recruitment and Hiring
- Shift Scheduling
- Kitchen Management
- Portioning Understanding
- New Employee Recruitment
- Quality Assurance
- Diverse Beverage Knowledge
- Managing Deliveries
Additional Information
Innovative problem solver who can generate workable solutions and resolve complaints.
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Communication in English and Spanish. Listening, verbal, written.
Resourceful team player who excels at building trusti
ng relationships with customers and colleagues.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteLanguages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager's Assistant
The Halal Guys
04.2023 - Current
Restaurant Floor Manager
Taco 8
05.2022 - 03.2023
Manager
Stir Cafe Dallas
07.2019 - 06.2020
Lead Cook
Ranitas Richardson
05.2018 - 05.2019
Assistant Caterer
Mike Anderson's BBQ
11.2017 - 05.2020
Kitchen Manager
1st & 10 Sports Bar
10.2017 - 05.2018
Certified Trainer - Food Handler's
Training Institute of America
Certified TABC Trainer
Training Institute of America
GED -
ServSafe
BBA - Business Administration
Universidad De Las Americas Puebla
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