FERLESIA TUCKER
Southaven,MS
Summary
Results-driven professional prepared for Project Lead role with solid track record in project management and team leadership. Proven ability to manage complex projects, from inception to completion, while maintaining high standards. Known for fostering team collaboration and delivering impactful results, with expertise in risk management and resource allocation.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Supply Chain Project Lead
Graphic Packaging International
Atlanta, GA
01.2022 - Current
- Successfully led the implementation of the Kinaxis Rapid Response planning tool in the Supply Planning
- Negotiated and managed third-party contracts related to project deliverables
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Provided detailed project status updates to stakeholders and executive management
- Facilitated workshops to collect project requirements and user feedback
- Maintained open communication by presenting regular updates on project status to customers
- Developed and implemented project plans and budgets to ensure successful execution
Supply Chain Manager
GRAPHIC PACKAGING INC
01.2015 - 01.2022
- Supervised 15 staff members handling materials management, planning, purchasing, and customer service duties
- Facilitated and implemented three significant projects end-to-end, resulting in improved master data governance and an enhanced supply chain model
- Reduced outsourcing inventory by 40% by developing and implementing improved accounting methodologies
- Enhanced supply chain processes at all levels, including strengthening planning procedures, organizing schedules, maintaining records, and troubleshooting issues
- Champion Change Management initiatives and catalytic leader in organizational improvement and performance
SAP Business Analyst
INTERNATIONAL PAPER
01.2009 - 01.2015
- Completed 2 SAP Implementations
- Communicated and explained business requirements to team members to understand and implement functional demand
- Collaborate with project stakeholders to manage change through project awareness initiatives and deliver system training and support
- Configure and implement PP functional modules encompassing supply planning, order management, and warehouse management
- Managed risk analysis and mitigation plans, status reports, and client presentations; prepared business process models, defined milestone deliverables, and established critical success factors
- Trained end-users in best practices to minimize errors and protect key data
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
SAP/WM Business Analyst
TEXTRON INC
01.2008 - 01.2009
- Worked in a team environment of Business Process Analysts, IT staff, and operations personnel to recommend, analyze, and implement changes to SAP that optimized overall performance within the Central Distribution Center
- Test and Troubleshoot daily SAP/WM transactions, concentrating on packing, shipping, receiving, and invoicing processes
- Create SAP variants and configuration changes as requested
- Lead an effort to standardize distribution Master Data Centers, reducing amount of sale order errors by 30%
- Trained internal staff members on administrative processes, work instructions, and procedures to facilitate consistent and seamless company operations
SAP Business Analyst MM
MEDTRONIC
01.2005 - 12.2007
- Vetted suppliers and monitored material quality to optimize the supply chain and enhance product activities
- Centralized the supply chain process for over 1500 SKUs previously managed by the manufacturing facilities
- Keeping supply and demand balanced to support production goals and optimize volume
- Enhanced supply chain processes at all levels, including strengthening planning procedures, organizing schedules, and maintaining records
Master Production Scheduler
INTERNATIONAL PAPER
01.2000 - 01.2005
- Led an effort that improved the rotation of 20,000 tons of inventory located at eight different facilities, resulting in savings of over $54K annually and without comprising service levels with customers
- Provide data analysis on ordering patterns, grade usage, and inventory rotation, leading to more efficient schedules
- Documented SAP production volume, materials consumption, and quality issues to keep management well-informed and support proactive planning
Customer Service Supervisor
LOGISTICS MANAGEMENT INC. INC
01.1993 - 01.2000
- Led a team of 10-15 Customer Service professionals who provided exceptional support to critical external and internal customers
- Organized and created customized training programs (ISO Certified) that increased service levels and minimized supply chain disruptions when new projects/products were introduced to the team
- Conducted customer site visits to discuss service level agreements
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Generated reports on KPIs to track and improve key metrics
- Organized practical shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
- Provide coaching sessions with employees, offering constructive criticism and feedback
Education
Master of Science - Information Technology
Strayer University
Washington, DC05.2005
Bachelor of Science - Business Administration & Information Systems
Mississippi State University
Starkville, MS12.1992
Skills
- Kinaxis Rapid Response
- Project Management
- Logistics Operations
- User Training Support
- Strategic Planning
- P&L Administration
- Team Development
- Process Improvement
- Stakeholder Relations
- SAP APO/ S4/ HANA
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- User Acceptance Testing
- Workflow Analysis
- Project planning
- Project coordination
Certification
- Six Sigma Certification
Timeline
Supply Chain Project Lead
Graphic Packaging International
01.2022 - Current
Supply Chain Manager
GRAPHIC PACKAGING INC
01.2015 - 01.2022
SAP Business Analyst
INTERNATIONAL PAPER
01.2009 - 01.2015
SAP/WM Business Analyst
TEXTRON INC
01.2008 - 01.2009
SAP Business Analyst MM
MEDTRONIC
01.2005 - 12.2007
Master Production Scheduler
INTERNATIONAL PAPER
01.2000 - 01.2005
Customer Service Supervisor
LOGISTICS MANAGEMENT INC. INC
01.1993 - 01.2000
Bachelor of Science - Business Administration & Information Systems
Mississippi State University
Master of Science - Information Technology
Strayer University