Ferlie Rivera Maupoy
Dolleton St. Purok 1 Blk 2 Lot 210 E Bayanan Muntinlupa City
Summary
Very strong commitment to develop a career Able to work unsupervised Work effectively and independently Honest ,reliable and productive Strong communication skills and good listener.
Overview
9
9
years of professional experience
Work History
Receptionist
ORE Central
11.2022 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
Territory Specialist
Phirst Park Homes
05.2022 - 10.2022
- Formulated customized solutions based on individual client needs, leading to increased customer loyalty and repeat business transactions.
- Delivered informative presentations at industry conferences, showcasing company products and services to a diverse audience.
- Organized networking events aimed at raising brand awareness among potential clients, resulting in greater market penetration.
- Actively participated in industry associations and events to maintain up-to-date knowledge of market trends and competitor activities.
Property Specialist
Robinsons Land Corporation
11.2021 - 04.2022
- Enhanced property value through strategic renovations and improvements.
- Successfully negotiated favorable lease agreements with tenants, balancing their needs with property owner interests.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving property-related issues.
- Implemented preventative maintenance programs to minimize long-term repair costs and extend the lifespan of property assets.
Receptionist
878 Vista Residences
09.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Concierge /Office Administrator
Green Residences Condominium
02.2016 - 02.2019
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Engineering Assistant /Concierge /Office Administrator
St.FrancisShangri-la Place Internal Road Corner
01.2015 - 02.2016
- Followed safety rules and standards, reporting concerns to management.
- Expedited issue resolution by liaising between engineers, clients, and suppliers to address concerns promptly.
- Assisted engineers during field visits to gather essential information for successful project planning and execution.
- Maintained ongoing communication with project stakeholders through regular status updates.
Education
Bachelor of Science - Associate in Hotel Restaurant Management
SouthWestern University
Villa Aznar, Urgello St., Cebu City 05.2001 -
HIngatungan National High School
HIngatungan,Silago,Southern Leyte03-2002
Skills
Data entry
Telephone skills
File management
Office management
Organization skills
Verbal and written communication
Business administration
Strategic planning
Project management
Transcription and dictation
Business operations
Multi-line phone system operation
Microsoft office specialist certified
Multitasking and prioritization
Timeline
Receptionist
ORE Central
11.2022 - 06.2024
Territory Specialist
Phirst Park Homes
05.2022 - 10.2022
Property Specialist
Robinsons Land Corporation
11.2021 - 04.2022
Receptionist
878 Vista Residences
09.2019 - 12.2019
Concierge /Office Administrator
Green Residences Condominium
02.2016 - 02.2019
Engineering Assistant /Concierge /Office Administrator
St.FrancisShangri-la Place Internal Road Corner
01.2015 - 02.2016
Bachelor of Science - Associate in Hotel Restaurant Management
SouthWestern University
05.2001 -
HIngatungan National High School
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