Ferlinda Mertil Philossaint
Miami,FL
Summary
Highly dedicated and detail-oriented Customer Service Specialist with over 5 years of experience in customer relations, data entry, and conflict resolution. Proven track record of resolving customer issues with professionalism and integrity, contributing to customer satisfaction and company success. Skilled at managing multiple tasks in fast-paced environments, both in-office and remotely.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
MK Tax & Accounting Services (Remote)
06.2020 - 05.2024
- Assisted 40+ clients daily via phone, email, web chat, and fax, ensuring client satisfaction and fostering relationships.
- Maintained accurate client records, updated files, and managed sensitive data in compliance with company policies.
- Resolved customer complaints swiftly, maintaining retention rates and ensuring positive interactions.
- Utilized CRM software and Microsoft Office to track client communication and service needs.
Dental Assistant /Office Administrative Assistant
Next Dental
05.2017 - 02.2020
- Co-managed day-to-day operations in busy dental office, providing administrative support and handling patient scheduling.
- Processed dental referrals, prior authorizations, and insurance claims, ensuring timely approvals and payments.
- Handled insurance verification (Medicare, Medicaid, PPO, HMO) and co-pay payments, posting transactions to patient accounts.
- Delivered excellent patient care, assisting with dental procedures, and coordinating appointments.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Registered Pharmacy Technician Specialist
Walgreens CPO Call Center
11.2011 - 08.2016
- Resolved prescription benefit inquiries and managed mail order requests, processing orders for retail store customers.
- Added and updated insurance information, submitted claims, and addressed prescription issues.
- Documented and resolved customer concerns, maintaining high levels of customer satisfaction.
Education
High School Diploma -
North Miami Beach High School
North Miami Beach, FLDiploma in Dental Assisting - Dental Assisting
Concorde Career College
Miramar06.2017
Skills
- Customer Service: Excellent client relations, issue resolution, and communication
- Software Proficiency: Microsoft Office, Microsoft Teams, CRM Software, HIPAA Compliance
- Remote Work Experience: Over 3 years in a remote setting with a call center environment
- Multitasking & Organization: Strong ability to handle multiple tasks in fast-paced settings
- Typing Speed: 40 WPM
- Additional Skills: Insurance verification, claims submission, live chat and email support, data confidentiality
Languages
Fluent in English and Haitian Creole.
Native or Bilingual
Timeline
Customer Service Specialist
MK Tax & Accounting Services (Remote)
06.2020 - 05.2024
Dental Assistant /Office Administrative Assistant
Next Dental
05.2017 - 02.2020
Registered Pharmacy Technician Specialist
Walgreens CPO Call Center
11.2011 - 08.2016
High School Diploma -
North Miami Beach High School
Diploma in Dental Assisting - Dental Assisting
Concorde Career College
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