Ferlisha Yusuf-Mataitonga
Concord,CA
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Walgreens
09.2018 - 02.2022
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Educated customers on special pricing opportunities and company offerings.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Trained new employees and delegated daily tasks and responsibilities.
Hospitality Attendant
Embassy Suites By Hilton
04.2016 - 02.2020
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Managed customer complaints and rectified issues to complete satisfaction.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Set tables for upcoming meal according to Food Service Guidelines Manual.
- Provided exceptional service that reflected restaurant standards and core values.
Customer Service Cashier
Noah’s Bagel
03.2014 - 04.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Savusavu Secondary School
Savusavu Fiji IslandsHigh School Diploma -
Savusavu Secondary School
11 2010
Skills
- Phone orders
- Guest service
- Cash register operations
- Guest assistance
- Cleaning procedures
- Problem-Solving
- Time Management
Timeline
Customer Service Associate
Walgreens
09.2018 - 02.2022
Hospitality Attendant
Embassy Suites By Hilton
04.2016 - 02.2020
Customer Service Cashier
Noah’s Bagel
03.2014 - 04.2016
Savusavu Secondary School
High School Diploma -
Savusavu Secondary School
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