Maylen Piel
Miami
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
10
10
years of professional experience
Work History
Referrals Coordinator
Sanitas Medical Center
03.2021 - Current
- Processed referral requests from patients, doctors and other health care professionals.
- Collaborated with healthcare providers to establish strong working relationships, promoting seamless referral coordination.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Conducted Training to new hires as required.
Patient Experience Lead
Dr Isaac Levy
09.2015 - 03.2021
- Served as an advocate for the needs of diverse populations within the hospital setting by collaborating with cultural competency committees.
- Delivered support to medical staff in completion of patient paperwork.
- Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
- Assisted with designing interventions that addressed identified barriers to positive patient experiences.
- Verified patient insurance eligibility and entered patient information into system.
- Analyzed trends in patient feedback data to identify opportunities for continuous improvement within the organization''s care delivery model.
- Facilitated support groups for patients and caregivers, promoting emotional well-being and a sense of community.
Customer Service Supervisor
Tele-Care Communications
05.2014 - 02.2015
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Spearheaded process improvements within the department that led to reduced response times for incoming inquiries.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Miami, FL03.2008
Skills
- Office Coordination
- Patient Scheduling
- Insurance Authorizations
- Patient Health Information Access
- Insurance Verification
- Medical Recordkeeping
- HIPAA Compliance
- Medical Terminology
- Training
Languages
English
Native or Bilingual
Timeline
Referrals Coordinator
Sanitas Medical Center
03.2021 - Current
Patient Experience Lead
Dr Isaac Levy
09.2015 - 03.2021
Customer Service Supervisor
Tele-Care Communications
05.2014 - 02.2015
High School Diploma -
Cornerstone Christian Correspondence School