Summary
Overview
Work History
Education
Skills
Timeline
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Fermin Francisco Marrtinez

Miami,FL

Summary

Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.

Hardworking employee enthusiastic about learning different fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Health Care Driver

Atc Transportation
01.2020 - 02.2023
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Achieved safe driving records by consistently following traffic rules and regulations.

Customer Service Representative

Goodwill Store
01.2009 - 01.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.

Customer Service Cashier

Seven Eleven Stores
03.2009 - 03.2018
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

Associate of Arts - Electrical Engineering

Hermanos Gomez
Cuba
02.1984

Skills

  • Equipment Operation
  • Passenger Assistance
  • Commercial driving
  • Materials Transport
  • Appointment Scheduling
  • Time Management
  • Safety Protocols
  • Staff Development
  • Defensive Driving
  • Problem-Solving

Timeline

Health Care Driver

Atc Transportation
01.2020 - 02.2023

Customer Service Cashier

Seven Eleven Stores
03.2009 - 03.2018

Customer Service Representative

Goodwill Store
01.2009 - 01.2019

Associate of Arts - Electrical Engineering

Hermanos Gomez

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Fermin Francisco Marrtinez