Fermin Jaimes
Chicago,IL
Summary
Dynamic IT professional with a proven track record at Servicios Pc Palacios, excelling in desktop and network support. Skilled in hardware installation and software configuration, I enhanced network efficiency and significantly reduced onsite support needs. Demonstrated exceptional problem-solving abilities and customer service, ensuring optimal system performance and user satisfaction.
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Overview
9
9
years of professional experience
Work History
Tecnico, En Informatica
Servicios Pc Palacios
09.2014 - 04.2023
- Maintained office PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Configured systems according to prescribed software and hardware frameworks.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
Auxiliar Contable
Colegio De Bachilleres Xt Num 14 San Luis De La Lo
Guerrero Mexico07-2000
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network maintenance
- Application installations
- Wireless networking
- Mobile device management
Timeline
Tecnico, En Informatica
Servicios Pc Palacios
09.2014 - 04.2023
Auxiliar Contable
Colegio De Bachilleres Xt Num 14 San Luis De La Lo
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