Fermin Pina
Justin,TX
Summary
Experienced Operations Manager with a strong record in residential and commercial property management, adept in financial management, asset enhancement, and exceptional customer service. Proactive problem solver, skilled in multitasking, committed to streamlining operations, and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Area Manager
American Campus Communities
02.2013 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Budget and Manage Capital Expenditures w/5 year projections
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Handled tenant complaints promptly and coordinated Maintenance and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- In person and remote sales
- Provided direct customer service and support all tenants
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
Bachelor of Science - Business
University of North Texas
Denton, TX05.2016
Skills
- Facility Management
- Asset Management
- Multimillion-Dollar P&L Management
- Commercial Activities Management
- Market Analysis
- Staff Development/Scheduling
- Staff Hiring/Management
- Proposal Review
- Capital Management
- Project Implementation
- Risk Management
- Sales Expertise
- Project Planning
- Employee Scheduling
- Team Leadership
- Program Development
- Client Account Management
- Verbal and Written Communication
- Microsoft Excel proficiency
Timeline
Area Manager
American Campus Communities
02.2013 - Current
Bachelor of Science - Business
University of North Texas
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