Fermin Sam

• Produced, assessed and distributed monthly project status reports to identify possible issues
• Supported high-impact projects to further improve and expand existing processes and procedures
• Worked with cross-functional teams to drive process and system improvements
• Partnered with sales leaders to set strategies, territory design, sales targets and quotas
• Analyzed key metrics and business performance to drive data-supported decisions
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
• Frequently inspected production area to verify proper equipment operation
• Supported creation of detailed, technical financial models to value potential acquisition targets

• Transported inventory items to appropriate locations.
• Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
• Kept storage areas organized, clean and secure to fully protect company assets.
• Packed items into appropriate containers for shipment.

• Worked safely around moving machinery.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.

• Worked safely around moving machinery.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Maintained energy and enthusiasm in fast-paced environment.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Handled 30 calls per day to address customer inquiries and concerns.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Adhered to social distancing protocols and wore mask or face shield.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Identified issues, analyzed information and provided solutions to problems.
• Prepared variety of different written communications, reports and documents.
• Collaborated with team members to achieve target results.
• Worked with customers to understand needs and provide excellent service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 3 daily flights.

• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Transferred luggage from aircraft to collection areas safely using belt loader, tug equipment.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
• Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 100 daily flights
• Connected electrical power unit and hoses to aircraft
• Transferred luggage from aircraft to collection areas safely using tug equipment
• Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency
• Transferred luggage from aircraft to collection areas safely using [Type] equipment