Fermina Keith

• Provided friendly, courteous service to create memorable moments for guests.
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
• Cleaned and organized kitchen stations to promote team efficiency.
• Managed inventory and supplies, ensuring adequate stock levels for successful event execution.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.

• Processing, recording, and maintaining legal documents like deeds, mortgages, liens, and wills, ensuring accuracy and compliance with state regulations, while assisting the public with document retrieval and inquiries.

• Duties include data entry, document indexing, fee collection, and providing customer service.

• Processed lab paperwork and requests according to physicians' orders.
• Supported office staff and operational requirements with administrative tasks.
• Ensured timely delivery of laboratory results by tracking orders and following up on pending tests when necessary.
• Stored and retrieved permanent records on daily basis.
• Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
• Maintained confidentiality of patient finances, records, and health statuses.
• Followed up on denials, late payments, extensions and other special circumstances.
• Streamlined policy management by regularly updating client information and tracking policy changes.
• Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
• Researched and resolved routine and complex issues.
• Resolved discrepancies in insurance payments by collaborating with carriers.
• Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
• Communicated effectively with members of operations, finance, and clinical departments.
• Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.