Fern Cruz
Portland,Or
Summary
Enthusiastic, outgoing, and friendly with excellent interpersonal communication strengths. Works well under pressure with sense of urgency and practiced in multitasking. Experienced and confident in situations needing de-escalation and problem solving. Well experienced in processing payments, handling food, and meeting guest needs with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
Work History
Barista
Barns & Noble Booksellers
Portland, OR
06.2021 - Current
- Recommended products base on solid understanding of individual customer needs and preferences
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Restocked display cases to promote specialty food items
- Maintained clean and organized workspace by frequently cleaning up after messes and following daily cleaning task list
- Controlled lines and crowds with quick, efficient service
- Provided in-depth information to customers on beverage preparation and offered samples on latest brews
Barista
Cowboy Coffee Inc.
Molalla, OR
09.2019 - 05.2021
- Created wide variety of drinks with consistency and customer satisfaction
- Maintained clean and organized workspace
- Cultivated customer loyalty by remembering personal preferences and allergy limitations
- Maintained espresso equipment and performed minor repairs to keep machines functioning properly
- Created original artwork for special board displays
Education
Bachelor of Science - Social Work
Portland State University
Portland06.2023
Transfer Degree -
Clackamas Community College
Oregon City, OR2019
Skills
- Conversational Spanish and American Sign Language
- Leadership
- Upselling
- Menu Memorization & Coffee Expertise
- Hospitality and Professionalism
- Flexible & Able to Adapt
- Inventory Supply Monitoring
- Espresso Machine Operation and Maintenance
- New hire training
- Opening & closing duties
Volunteer
January 2021- June 2021
The Landing, PSU Student Temporary Residence:
Checked residents in, writing and filming virtual tour for outreach, planned community-building activities, attended relevant training such as; conflict resolution, counseling skills, and anti-racism.
Timeline
Barista
Barns & Noble Booksellers
06.2021 - Current
Barista
Cowboy Coffee Inc.
09.2019 - 05.2021
Bachelor of Science - Social Work
Portland State University
Transfer Degree -
Clackamas Community College
Similar Profiles
Brooke MacDonaldBrooke MacDonald
SOCIAL MEDIA SPECIALIST / SENIOR BOOKSELLER at BARNES & NOBLE BOOKSELLERSSOCIAL MEDIA SPECIALIST / SENIOR BOOKSELLER at BARNES & NOBLE BOOKSELLERS
Ashley SullivanAshley Sullivan
Bookseller at Barnes and Noble BooksellersBookseller at Barnes and Noble Booksellers
Jerald KuhnJerald Kuhn
Store Manager at Barnes & Noble BooksellersStore Manager at Barnes & Noble Booksellers