Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fern Roberson

Houston,TX

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

14
14
years of professional experience

Work History

Retail Store Manager

Metro By T-Mobile
07.2019 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.

Assistant Manager

SUBWAY®Restaurants
04.2015 - 11.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

Dollar General Store
09.2013 - 09.2015
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Cashier

McDonalds
05.2012 - 06.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Overnight shift

Cashier /Cook

Churchs Chicken
02.2010 - 03.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

No Degree - Cosmetology

Blue Cliff College - Shreveport
Shreveport, LA

High School Diploma -

Woodlawn Leadership Academy
Shreveport, LA
05.2010

Skills

  • Stockroom Management
  • Merchandise Strategizing
  • Coaching and Mentoring
  • Hiring and Training
  • Goal Setting
  • Promotional Planning
  • Sales Leadership
  • Performance Monitoring
  • Shift Scheduling
  • Satisfying Costumer
  • Handling Deposits
  • Maintaining Goals
  • Cooking
  • Retail

Timeline

Retail Store Manager

Metro By T-Mobile
07.2019 - Current

Assistant Manager

SUBWAY®Restaurants
04.2015 - 11.2019

Assistant Manager

Dollar General Store
09.2013 - 09.2015

Cashier

McDonalds
05.2012 - 06.2015

Cashier /Cook

Churchs Chicken
02.2010 - 03.2012

No Degree - Cosmetology

Blue Cliff College - Shreveport

High School Diploma -

Woodlawn Leadership Academy

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Fern Roberson