Fernado J Ramos

• Examined and tested machinery, equipment and components for defects, supporting proper functioning.
• Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
• Disassembled broken or defective equipment to facilitate repair.
• Routinely inspected equipment for preventive and emergency maintenance needs.

As an employee for the Peloton Company it is my job to make sure each tread/bike is delivered promptly and professionally to each customer. Making interaction personable and leaving the customer without any questions and ready to their workout journey .

• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Fostered positive working relationships with regular customers.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Safely operated heavy lifting equipment such as fork trucks and cranes.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Kept and studied detailed mileage and fuel reports to track overall fuel costs.
• Verified daily deliveries against shipping instructions before delivering to customers.
• Loaded and unloaded various delivery vehicles with correct order and balancing.

• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
• Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Participated in staff meetings, special events and professional development activities.
• Identified violators and escorted departing personnel to guard against theft of property.
• Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Responded quickly to incidents and assessed active situations for security concerns.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Completed full building and grounds patrols to spot and investigate concerns.
• Oversaw entry and exit of up to hundreds employees and visitors daily.
• Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
• Monitored employee activities, confirming compliance with security regulations.
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.

• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
• Entered water immediately to pull struggling swimmers to safety.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
• Monitored safety of guests in and around swimming pool.
• Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
• Performed lifesaving measures during incidents until paramedics arrived on scene.
• Detailed safety rules and procedures regarding activities to customers and guests.
• Inspected pool during shift and skimmed toys and trash that could clog pool pump.
• Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
• Maintained rescue equipment by conducting inspections and completing basic repairs.
• Used CPR skills to assist rescued individuals until arrival of emergency services.
• Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
• Consulted with emergency personnel while securing scene.