Fernand Marte

•Addresses the customer’s needs, problems, complaints, requests, questions and deadlines in a

business-like manner.

•Maintain Good CSI scores

Provide customer with excellent customer service and resolve any issues

•Track all the techs time and get them where they need to be for the week

•Help out warranty admin with any type of approval they may need

•Motivate employees, helping parts dept with any issues in getting a part.

•Provide excellent customer service for a Kia customer Ensuring all their needs and issues were resolved by listening to questions and concerns

•Provide detailed explanation on vehicles performance with quotes on repairs

•Ensure vehicle was safe to drive after every transaction

•Provide customer with detailed paper work on repairs done to vehicle

•Remind them about surveys and promotions for the future

•Offered Product Knowledge and Different Automotive Services

•Collaborated with mechanics and tire techs to provide explanation of services being done

to the vehicle

•Listen to customers complaint and feedback

•Build customer relation with excellent customer service

•Ensure customer left happy and telling them about a brief survey

•Maintain work space clean and made sure shop was cleaned on a regular basis

•Offered exceptional customer service to differentiate & promote the company brand

•Collaborated with customer service team members to give exceptional service

throughout the entire shopping and purchasing experience

•Built customer confidence by actively listening to their concerns & giving appropriate

feedback

•Balanced the needs of multiple customers simultaneously in a fast paced environment

Processed all sales transactions in an accurately and timely fashion

•Educated the customers on the cell phones and plans to help them make a decision of

purchase based on the individual, and showing them how to utilize their new cell phones

•Maintained clean and orderly checkout areas and complete other general cleaning duties,

such as emptying trash cans & wiping down our work stations

•Greeting potential customers and assessing purchasing needs by actively listening and

providing recommendations based on customers’ automotive requirements

•Researching new car products and trends through automotive releases to stay up to dateand make best recommendations to potential customers

•Demonstrating car functions to customers, describing options, explaining related

purchasing cost

•Completed the Honda Exchange Program which certified me as a Honda sales

representative.

•Cultivate relationships with new customers to achieve sales objectives and provide

insight into new products, features, and options.

•Assisted Customers with finding the most convenient car insurance in NYS.