FERNANDA AIRES DA SILVA
Winter Garden,FL
Summary
Highly skilled Customer Service experienced in supporting restaurant operations. Maintained communication while working closely with restaurants workers. Expert at providing exceptional quality service by quickly, energetically and joy completing special requests.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Production Coordinator
FOOD4ULLC
Winter Garden, FL
10.2020 - Current
- Coordinated and scheduled daily production activities to ensure efficient operations.
- Prepared and maintained accurate records of production processes, materials used, and finished products.
- Monitored inventory levels of raw materials and ensured timely replenishment.
- Communicated with vendors to order supplies needed for production operations.
- Interfaced with customers regarding product specifications and changes required due to their needs.
Restaurant Leader (Maitre)
Companhia Thermas do Rio Quente
Goiás, Brazil
08.2015 - 06.2018
- Developed and implemented strategies to improve team performance and productivity.
- Provided guidance and support to team members on operational issues.
- Ensured compliance with organizational policies and procedures.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Developed and created wine and customer service training plans to maximize workforce capabilities.
Cellar Consultant
Cencosud Brasil Comercial LTDA
Goiás , Brasil
06.2017 - 05.2018
- Assisted customers with selecting appropriate wines for their meals or special occasions.
- Reviewed wine labels and vintages to recommend the best options for customers.
- Maintained accurate records of all inventory and purchases.
- Supervised direct beverage orders, checking items for correct quantity, brand and size, returning broken or leaking bottles for credit immediately.
University Professor
Universidade Estadual de Goiás (State University of Goiás)
Goiás, Brazil
10.2009 - 08.2016
- Professor of the Higher Technology Course in Gastronomy.
- Teaching the following subjects: History of Gastronomy, Hygiene and Safety in Food Handling, Typologies of Restaurant and Wine and Beverages.
- Internship Supervision.
- Dedication and professionalism to improve team performance.
- Conducted lectures, laboratory sessions, seminars, tutorials and field trips to enhance student learning.
- Organized educational events such as conferences, symposiums, workshops.
- Reviewed scholarly articles submitted by faculty members prior to publication in journals or books.
- Attended meetings and served on committees related to university policies and procedures.
Education
Master's Degree - Food Safety Management
Faculdade SENAC (SENAC University)
Associate Degree - Gastronomy
Universidade Estadual de Goiás UEG (Goiás State University)
WSET Level 2 Sommelier -
Slate Wine Academy
Professional Sommelier - viticulture, Viniculture, Service, Enography, and tastings
Faculdade SENAC (SENAC University)
Pratices of Good Customer Service
Skills
- Bilingual: Portuguese (Native)
- Strong attention to detail
- Purchase Orders
- Workflow Coordination
- Guest Relations Management
- Technical knowledge
- Wine Pairings
- Relationship Building
- Safe Food Handling
Certification
- Gastronomy
- Food Safety
- Sommelier
Languages
Portuguese
Native/ Bilingual
English
Professional
Timeline
Production Coordinator
FOOD4ULLC
10.2020 - Current
Cellar Consultant
Cencosud Brasil Comercial LTDA
06.2017 - 05.2018
Restaurant Leader (Maitre)
Companhia Thermas do Rio Quente
08.2015 - 06.2018
University Professor
Universidade Estadual de Goiás (State University of Goiás)
10.2009 - 08.2016
Master's Degree - Food Safety Management
Faculdade SENAC (SENAC University)
Associate Degree - Gastronomy
Universidade Estadual de Goiás UEG (Goiás State University)
WSET Level 2 Sommelier -
Slate Wine Academy
Professional Sommelier - viticulture, Viniculture, Service, Enography, and tastings
Faculdade SENAC (SENAC University)
Pratices of Good Customer Service
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