Fernanda Almeralla
Rifle,CO
Summary
Experienced professional with a proven ability to enhance guest satisfaction through exceptional communication and organizational skills in customer service. Proficient in management, ensuring safety and comfort for clients and colleagues in high-pressure environments while prioritizing confidentiality and trust. Quick learner and adaptable team member who consistently exceeds performance expectations, eager to contribute to a thriving hospitality atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Clerk
Grand River Health
10.2021 - Current
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Registered Behavioral Technician
The Swann Clinic of Behavioral Health
01.2021 - 10.2021
- Implemented Applied Behavior Analysis techniques to enhance individual student development in a classroom environment.
- Prepared and delivered tailored lesson plans, achieving measurable growth in student behavioral skills.
- Maintained strict confidentiality while effectively communicating with parents and team members, ensuring clarity and support.
Patient Access Scheduler
Grand River Health
10.2018 - 01.2021
- Efficiently scheduled 100+ patient appointments weekly across multiple departments, enhancing patient access and satisfaction.
- Certified service excellence advisor, delivering training workshops for 200+ staff members to improve customer service.
- Managed patient chart tasks, ensuring accuracy and timely completion for seamless operations.
Registrar
Valley View Hospital
02.2017 - 09.2018
- Welcomed and checked in over 100 patients daily, ensuring a positive first impression.
- Managed medical records and claims processing with accuracy.
- Coordinated clinic projects, enhancing patient service efficiency.
Receptionist/Office Assistant
Mikita & Roccanova, LLC
08.2016 - 01.2017
- Welcomed and assisted an average of 50 clients daily, ensuring a positive first impression.
- Managed phone communications, directing over 100 calls weekly to appropriate departments.
- Performed clerical tasks including filing, copying, and preparing meeting documents efficiently.
Registrar
Valley View Hospital
02.2016 - 07.2016
- Welcomed and checked in over 100 patients daily, ensuring efficient service and patient satisfaction.
- Managed medical records and claims processing.
- Coordinated clinic projects, enhancing operational efficiency and patient flow.
Personal Care Assistant
Noah’s Ark & Rainbow Home
05.2015 - 02.2016
- Assisted clients with daily activities, enhancing their quality of life through personal care and support.
- Planned and prepared nutritious meals, ensuring dietary needs were met for optimal health.
- Managed errands and transportation, promoting independence and convenience for clients.
Medical Receptionist/Assistant
Full Spine Chiropractic, LLC
01.2013 - 06.2015
- Assisted healthcare professional by managing patient intake and maintaining accurate medical records.
- Coordinated with insurance companies for pre-certification of treatment orders, ensuring timely approvals.
- Managed billing processes for legal and medical clients, enhancing operational efficiency.
Education
High School Diploma -
06.2013
- Student Council
- Honors Program
Skills
- Effective communication
- Proficient in maintaining organization
- Data sourcing
- High-pressure decision making
- Quality assistance
- Client support
- Meticulous attention to specifics
- Guest relations management
- Simultaneous task execution
- Effective sales strategies
- Visitor experience enhancement
- Asset tracking
Certification
Interpreter
Service Excellence Advisor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Unit Clerk - Grand River Health
10.2021 - Current
Registered Behavioral Technician - The Swann Clinic of Behavioral Health
01.2021 - 10.2021
Patient Access Scheduler - Grand River Health
10.2018 - 01.2021
Registrar - Valley View Hospital
02.2017 - 09.2018
Receptionist/Office Assistant - Mikita & Roccanova, LLC
08.2016 - 01.2017
Registrar - Valley View Hospital
02.2016 - 07.2016
Personal Care Assistant - Noah’s Ark & Rainbow Home
05.2015 - 02.2016
Medical Receptionist/Assistant - Full Spine Chiropractic, LLC
01.2013 - 06.2015
Neptune High School - High School Diploma,
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