Fernanda Alvarez
Woodbridge,VA
Summary
Polite and attentive Office Assistant offering excellent customer service, organization, and time management skills. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced with team leadership and collaborative project management, ensuring effective team operations and project outcomes. Utilizes strong communication and problem-solving skills to facilitate smooth workflow and address challenges promptly. Knowledge of adaptive strategies and process improvements enhances team efficiency and success.
Overview
3
3
years of professional experience
Work History
Senior Team Member
Chick-fil-A
03.2024 - Current
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Assisted colleagues with problem-solving efforts when faced with complex issues or roadblocks, leveraging expertise gained from previous experiences in similar situations.
- Developed a comprehensive training program for new hires, resulting in reduced time to full proficiency.
- Contributed to achieving departmental goals through consistent performance and strong work ethic.
- Provided training and support to onboarding employees.
- Mentored junior team members, fostering professional growth and career advancement opportunities.
- Championed best practices within the team, leading by example through adherence to company policies and procedures.
- Fostered a positive work environment by promoting open dialogue, addressing concerns in a timely manner, and recognizing the achievements of individual team members.
- Identified areas for improvement within the team, implementing targeted strategies to address gaps in skillsets or knowledge.
- Played a pivotal role in the successful completion of high-priority projects by effectively managing resources and delegating tasks.
- Allocated tasks to staff members daily.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Server
RH Staffing LLC
11.2021 - 04.2022
- Provided excellent customer service to ensure satisfaction
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Took orders from customers accurately and in a timely manner
- Delivered food orders promptly and courteously
- Checked food before serving it to customers
- Responded efficiently to guest inquiries and complaints in a professional manner
- Ensured that each guest was served courteously, quickly, and efficiently
- Accurately recorded orders on cash register and point-of-sale system
- Maintained records of transactions made during shift as required by law or company policy
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Conducted regular inventory checks to maintain adequate levels of necessary supplies
- Provided exceptional service to high volume of daily customers
- Greeted customers, answered questions and recommended specials to increase profits
- Displayed enthusiasm and knowledge about restaurant’s menu and products
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
Cashier
RH Staffing LLC
11.2021 - 04.2022
- Greeted customers and answered any questions they had about the store’s products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
- Answered customer inquiries regarding store policies and procedures
- Conducted price checks for special orders or discounts as requested by customers
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Provided excellent customer service while promoting loyalty programs to increase sales potential
Office Assistant
A&O Modular Installations LLC
05.2023 - 09.2023
- Provided administrative support to staff members, including copying, and scanning documents, filing paperwork, and ordering supplies
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports, and maintaining records
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are always maintained
- Performed data entry tasks into various computer systems accurately and efficiently
- Delivered messages and ran errands
- Copied, sorted, and filed records of office activities and business transactions
Education
No Degree - Business Management
George Mason University
Fairfax, VA05-2026
High School Diploma - undefined
Woodbridge High School
Woodbridge, VA06.2022
Skills
- Customer Service
- Data Entry
- Inventory Management
- Complex Problem-Solving
- Supply Restocking
- Valid Driver's License
- Social Media Knowledge
- Relationship Building
- QuickBooks
- Resourceful
- Spanish Fluency
- Training and mentoring
- Delegation skills
- Natural leadership skills
- Great communication skills
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cleaning
- Following instructions
- Money handling
Languages
Accomplishments
- Supervised team of staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Team Member
Chick-fil-A
03.2024 - Current
Office Assistant
A&O Modular Installations LLC
05.2023 - 09.2023
Server
RH Staffing LLC
11.2021 - 04.2022
Cashier
RH Staffing LLC
11.2021 - 04.2022
High School Diploma - undefined
Woodbridge High School
No Degree - Business Management
George Mason University
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