FERNANDA ALVAREZ
Bluffton,USA
Summary
15 years of experience in administration, with an emphasis on management. Ability to provide excellent customer service. Able to effectively manage both customer contact and project management with other disciplines. Highly organized, and very effective at time management, telephone contacts, and coordination of the agenda. Over 9 years of experience using manual cash register systems. Experience in personnel management. Ability to perform work as a team, and open to learning new opportunities in the field, work, and professional. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
30
30
years of professional experience
Work History
Manager
California Labor LLC
Ridgeland , South Carolina
08.2023 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited and hired qualified candidates to fill open positions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed market trends and competitor activity to inform business strategy.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Developed and implemented strategic plans to achieve company objectives.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Monitored staff performance and addressed issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership during times of organizational change or crisis situations.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Assigned work and monitored performance of project personnel.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Trained employees on additional job positions to maintain coverage of roles.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
Office Manager
Sebastian Multiservices LLC
Bluffton, South Carolina
03.2013 - 08.2023
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained confidential records relating to personnel matters.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided administrative support to management team including preparing reports and presentations.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Administered payroll and maintained proper documentation of employee personnel.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales, Customer Service, Collection agent
ARBOL INC
Hardeeville, USA
07.2012 - 01.2013
- Company Overview: (Auto sales)
- (Auto sales)
- Reason to leaving: The Business close out
Accounting and Administrative Assistant for the Department of Finance
LCI INTERNATIONAL BUSINESS SOLUTION
San Luis Potosi, Mexico
01.2011 - 06.2012
- Reason to leaving: Move to the other country
Assistant General Manager
WSM INTERPRISES, INC
Bluffton, USA
01.2010 - 08.2011
- Company Overview: Dba Zaxby`s
- Staff Recruitment, Job Interviews, Hiring, Payroll Management, Cash Count, Safe Responsibility (deposits-withdrawals), Supplier Payments, Payroll, Book Sales, and Staff Supervision.
- Dba Zaxby`s
- Reason to leaving: Move to the other country
Shift Manager (Manager on Duty)
CHIK FIL-A
Bluffton, USA
01.2006 - 01.2011
- Management employees, Cash Count, accounting book, Sales, Customer Service, Supervision, Close and Open restaurant, Safe responsibility (deposits and withdrawals), Recruitment and Hiring of employees.
- Reason to leaving: Move to the other country
Supervisor
STARBUCKS COFFEE
HH Island, USA
01.2005 - 01.2007
- Cash Count, Opening and Closing of the business Supervisor employees, Safe responsibility (deposits and withdrawals).
- Reason to leaving: Professional and personal growth
Assistant Manager Customer Service
FOOD LION
Bluffton, USA
01.2003 - 01.2006
- Cash Count, Sales Management books, Books of Accounts including opening and closing duties of the store, staff management, working hours.
- Reason to leaving: Professional and personal growth
Support and Assistance Accounting Department
Davila Navarro and Associates
, MEXICO
01.1999 - 01.2003
- Support and Assistance Accounting Department role in the development and preparation of annual tax returns and quarterly.
Support and assistance to Public ACCOUNTING company
HEQUISA S.A. de C.V.
, MEXICO
01.1995 - 01.1996
Education
Inglés ESL Second Language -
College of The Low Country South Carolina
South Carolina06.2004
ENGLISH -
English Mild West School San Luis Potosi
San Luis Potosi, Mexico01.2003
Public Accounting -
FCA Universidad Autonoma de San Luis Potosi
San Luis Potosi, Mexico01.2001
Computer -
C.A.T.I 54 San Luis Potosi
San Luis Potosi, Mexico01.1997
Technical accounting -
C.B.T.T.I. 131
Mexico01.1996
Skills
- Budget management
- Customer service
- Staff recruitment
- Operational efficiency
- Employee training
- Time management
- Recruiting and interviewing
- Expense tracking
- Team development
- Change management
- Adaptability and flexibility
- Time management abilities
- Computer skills
- Hiring and training
- Financial management
- Task delegation
- Strategic planning
- Team leadership
- Multitasking capacity
- Self motivation
- Staff training and development
- Administration and reporting
- Professionalism
Congresses And Meetings
2008, 2 MILLE Atlanta Georgia USA, Assistant at Chick Fil-A Home Office
Awards And Other Activities
- Woman on red, 2009 - present
- Community Service, Boys and Girls Club, 2012 - 2013
- Volunteer with United Way through the VITA (Volunteer Income Tax Assistance) program 2023 and 2024
- Living in the USA, 24 years at South Carolina
References
- Diana Lopez, Consuler of Hilton Head Haigh School, Friend since 2001
- Keith Clark, Owner, Chick fil-a, (843) 837-8140
- Susan L. McKinney, Owner Zaxby`s, (843) 705-3443
- Sebastian Hernandez, Owner Sebastian Miultiservices.
- Sherry Halphen, Volunter Program Coordinator, (843) 379-3064
- Javier Melgarejo, Owner Awua Construction LLC, (843) 683-3313
Languages And Computing
English, Fluent, Spanish, First language, MS Office, Alto, Excel, High
Outstanding Achievement - Title
General Manager
Timeline
Manager
California Labor LLC
08.2023 - Current
Office Manager
Sebastian Multiservices LLC
03.2013 - 08.2023
Sales, Customer Service, Collection agent
ARBOL INC
07.2012 - 01.2013
Accounting and Administrative Assistant for the Department of Finance
LCI INTERNATIONAL BUSINESS SOLUTION
01.2011 - 06.2012
Assistant General Manager
WSM INTERPRISES, INC
01.2010 - 08.2011
Shift Manager (Manager on Duty)
CHIK FIL-A
01.2006 - 01.2011
Supervisor
STARBUCKS COFFEE
01.2005 - 01.2007
Assistant Manager Customer Service
FOOD LION
01.2003 - 01.2006
Support and Assistance Accounting Department
Davila Navarro and Associates
01.1999 - 01.2003
Support and assistance to Public ACCOUNTING company
HEQUISA S.A. de C.V.
01.1995 - 01.1996
Inglés ESL Second Language -
College of The Low Country South Carolina
ENGLISH -
English Mild West School San Luis Potosi
Public Accounting -
FCA Universidad Autonoma de San Luis Potosi
Computer -
C.A.T.I 54 San Luis Potosi
Technical accounting -
C.B.T.T.I. 131
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