FERNANDA ALVES CERVANTES
Kill Devil Hills,NC
Summary
Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.
Overview
12
12
years of professional experience
Work History
Lifeguard, Swim Instructor and Child Supervision Coordinator
Outer Banks Family YMCA
03.2023
Food Runner and Busser
Captain George's Seafood Restaurant
09.2022 - 03.2023
Busser and Food Runner
Kimball's Kitchen
07.2022 - 09.2022
Food Runner, Expo and Busser
Lifesaving Station Restaurant
07.2022 - 09.2022
Room Service
Sanderling Resort
04.2022 - 09.2022
Lifeguard
Great Wolf Lodge
01.2022 - 03.2022
Room Service
Kalahari Resort Sandusky-OH
11.2021 - 03.2022
Customer Service focused on after-sales processes of exchange programs
IE Intercâmbio
03.2021 - 11.2021
Service and assistance to citizen department DMV
Poupatempo Bauru
11.2020 - 03.2021
Service and assistance in the sale of international airfares
BRT Consolidator
06.2018 - 02.2020
Customer service and consultant in the sale of national and international packages, assistance in the programming of itineraries
Tobias Viagens
08.2016 - 06.2018
Customer service and consultant in the sale of national and international packages, assistance in the programming of itineraries, schedule of corporate travel
Class Turismo
01.2016 - 08.2016
Service and assistance in the sale of international air tickets
Consolidator Anchorage
03.2014 - 10.2015
Service and assistance in the sale of international air tickets
Consolidated Trust
05.2013 - 03.2014
Customer service and consultant in the sale of national and international packages, assistance in the programming of itineraries
Flytour Amex Pinheiro Machado
03.2011 - 05.2013
Education
Associate of Arts - General Education
College of The Albemarle
Elizabeth City, NC12.2024
Associate of Tourism -
University of The Sacred Heart of Bauru
Bauru - SP - Brazil02.2012
Skills
- Swim Instruction
- Safety Oversight
- Emergency Response
- First Aid
- Chemical Level Testing
- CPR Certified
- Safety Training
- Team Collaboration
- Swimming Lessons
- Training and Mentoring
- International Sales Support
- Product Sales
- Conflict Resolution
- Microsoft PowerPoint
- Computer Proficiency
- Microsoft Excel
- Administrative Support
- Microsoft Outlook
- Customer Service
- Client Relations
- Travel Planning
Academic Background
- Superior in Tourism Management (University of the Sacred Heart of Bauru)
- Superior in Physiotherapy - locked enrolment (University of the Sacred Heart of Bauru)
- Superior in Hospitality - currently (FMU - University Center)
Extra Curricular Courses
- Interpersonal Communication and Customer Service: SEST SENAT EAD (02/2021)
- Directions of Fire Prevention and Fighting: SEST SENAT EAD (02/2021)
- First Aid Nodes: SEST SENAT EAD (02/2021)
- Quality in Tourist Service: SEST SENAT EAD (02/2021)
- Quality in Air Transport Service: SEST SENAT EAD (02/2021)
- Flight Attendant: Aeroclub Bauru (06/2020 - 11/2020)
- Great Call Experience: Academia Flytour Brazil (02/2012)
- Customer Service: Flytour Brazil Academy (12/2011)
- Tourist Geography - North America and Europe: Flytour Brazil Academy (12/2011)
- Routes and International Destinations: Flytour Brazil Academy (12/2011)
- Introduction to Tourism: Academia Flytour Brazil (08/2011)
- Time Administration: Flytour Brazil Academy (08/2011)
Personal Information
- Age: 31
- Nationality: Brazilian
- Marital Status: single
Volunteer Experience
Smile Bauru Project: a non-profit social project that seeks to bring support and joy to inmates of needy institutions in Bauru (2015 - 2019)
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Lifeguard, Swim Instructor and Child Supervision Coordinator
Outer Banks Family YMCA
03.2023
Food Runner and Busser
Captain George's Seafood Restaurant
09.2022 - 03.2023
Busser and Food Runner
Kimball's Kitchen
07.2022 - 09.2022
Food Runner, Expo and Busser
Lifesaving Station Restaurant
07.2022 - 09.2022
Room Service
Sanderling Resort
04.2022 - 09.2022
Lifeguard
Great Wolf Lodge
01.2022 - 03.2022
Room Service
Kalahari Resort Sandusky-OH
11.2021 - 03.2022
Customer Service focused on after-sales processes of exchange programs
IE Intercâmbio
03.2021 - 11.2021
Service and assistance to citizen department DMV
Poupatempo Bauru
11.2020 - 03.2021
Service and assistance in the sale of international airfares
BRT Consolidator
06.2018 - 02.2020
Customer service and consultant in the sale of national and international packages, assistance in the programming of itineraries
Tobias Viagens
08.2016 - 06.2018
Customer service and consultant in the sale of national and international packages, assistance in the programming of itineraries, schedule of corporate travel
Class Turismo
01.2016 - 08.2016
Service and assistance in the sale of international air tickets
Consolidator Anchorage
03.2014 - 10.2015
Service and assistance in the sale of international air tickets
Consolidated Trust
05.2013 - 03.2014
Customer service and consultant in the sale of national and international packages, assistance in the programming of itineraries
Flytour Amex Pinheiro Machado
03.2011 - 05.2013
Associate of Arts - General Education
College of The Albemarle
Associate of Tourism -
University of The Sacred Heart of Bauru
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