Summary
Overview
Work History
Education
Skills
Academic Background
Extra Curricular Courses
Personal Information
Volunteer Experience
Languages
Timeline
Generic
FERNANDA ALVES CERVANTES

FERNANDA ALVES CERVANTES

Kill Devil Hills,NC

Summary

Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.

Overview

12
12
years of professional experience

Work History

Lifeguard, Swim Instructor and Child Supervision Coordinator

Outer Banks Family YMCA
03.2023

Food Runner and Busser

Captain George's Seafood Restaurant
09.2022 - 03.2023

Busser and Food Runner

Kimball's Kitchen
07.2022 - 09.2022

Food Runner, Expo and Busser

Lifesaving Station Restaurant
07.2022 - 09.2022

Room Service

Sanderling Resort
04.2022 - 09.2022

Lifeguard

Great Wolf Lodge
01.2022 - 03.2022

Room Service

Kalahari Resort Sandusky-OH
11.2021 - 03.2022

Customer Service focused on after-sales processes of exchange programs

IE Intercâmbio
03.2021 - 11.2021

Service and assistance to citizen department DMV

Poupatempo Bauru
11.2020 - 03.2021

Service and assistance in the sale of international airfares

BRT Consolidator
06.2018 - 02.2020

Customer service and consultant in the sale of national and international packages, assistance in the programming of itineraries

Tobias Viagens
08.2016 - 06.2018

Customer service and consultant in the sale of national and international packages, assistance in the programming of itineraries, schedule of corporate travel

Class Turismo
01.2016 - 08.2016

Service and assistance in the sale of international air tickets

Consolidator Anchorage
03.2014 - 10.2015

Service and assistance in the sale of international air tickets

Consolidated Trust
05.2013 - 03.2014

Customer service and consultant in the sale of national and international packages, assistance in the programming of itineraries

Flytour Amex Pinheiro Machado
03.2011 - 05.2013

Education

Associate of Arts - General Education

College of The Albemarle
Elizabeth City, NC
12.2024

Associate of Tourism -

University of The Sacred Heart of Bauru
Bauru - SP - Brazil
02.2012

Skills

  • Swim Instruction
  • Safety Oversight
  • Emergency Response
  • First Aid
  • Chemical Level Testing
  • CPR Certified
  • Safety Training
  • Team Collaboration
  • Swimming Lessons
  • Training and Mentoring
  • International Sales Support
  • Product Sales
  • Conflict Resolution
  • Microsoft PowerPoint
  • Computer Proficiency
  • Microsoft Excel
  • Administrative Support
  • Microsoft Outlook
  • Customer Service
  • Client Relations
  • Travel Planning

Academic Background

  • Superior in Tourism Management (University of the Sacred Heart of Bauru)
  • Superior in Physiotherapy - locked enrolment (University of the Sacred Heart of Bauru)
  • Superior in Hospitality - currently (FMU - University Center)

Extra Curricular Courses

  • Interpersonal Communication and Customer Service: SEST SENAT EAD (02/2021)
  • Directions of Fire Prevention and Fighting: SEST SENAT EAD (02/2021)
  • First Aid Nodes: SEST SENAT EAD (02/2021)
  • Quality in Tourist Service: SEST SENAT EAD (02/2021)
  • Quality in Air Transport Service: SEST SENAT EAD (02/2021)
  • Flight Attendant: Aeroclub Bauru (06/2020 - 11/2020)
  • Great Call Experience: Academia Flytour Brazil (02/2012)
  • Customer Service: Flytour Brazil Academy (12/2011)
  • Tourist Geography - North America and Europe: Flytour Brazil Academy (12/2011)
  • Routes and International Destinations: Flytour Brazil Academy (12/2011)
  • Introduction to Tourism: Academia Flytour Brazil (08/2011)
  • Time Administration: Flytour Brazil Academy (08/2011)

Personal Information

  • Age: 31
  • Nationality: Brazilian
  • Marital Status: single

Volunteer Experience

Smile Bauru Project: a non-profit social project that seeks to bring support and joy to inmates of needy institutions in Bauru (2015 - 2019)

Languages

English
Full Professional
Spanish
Full Professional
Portuguese
Native or Bilingual

Timeline

Lifeguard, Swim Instructor and Child Supervision Coordinator

Outer Banks Family YMCA
03.2023

Food Runner and Busser

Captain George's Seafood Restaurant
09.2022 - 03.2023

Busser and Food Runner

Kimball's Kitchen
07.2022 - 09.2022

Food Runner, Expo and Busser

Lifesaving Station Restaurant
07.2022 - 09.2022

Room Service

Sanderling Resort
04.2022 - 09.2022

Lifeguard

Great Wolf Lodge
01.2022 - 03.2022

Room Service

Kalahari Resort Sandusky-OH
11.2021 - 03.2022

Customer Service focused on after-sales processes of exchange programs

IE Intercâmbio
03.2021 - 11.2021

Service and assistance to citizen department DMV

Poupatempo Bauru
11.2020 - 03.2021

Service and assistance in the sale of international airfares

BRT Consolidator
06.2018 - 02.2020

Customer service and consultant in the sale of national and international packages, assistance in the programming of itineraries

Tobias Viagens
08.2016 - 06.2018

Customer service and consultant in the sale of national and international packages, assistance in the programming of itineraries, schedule of corporate travel

Class Turismo
01.2016 - 08.2016

Service and assistance in the sale of international air tickets

Consolidator Anchorage
03.2014 - 10.2015

Service and assistance in the sale of international air tickets

Consolidated Trust
05.2013 - 03.2014

Customer service and consultant in the sale of national and international packages, assistance in the programming of itineraries

Flytour Amex Pinheiro Machado
03.2011 - 05.2013

Associate of Arts - General Education

College of The Albemarle

Associate of Tourism -

University of The Sacred Heart of Bauru
FERNANDA ALVES CERVANTES