Fernanda Armendariz
Pacoima,CA
Overview
6
6
years of professional experience
Work History
Teachers Assistant
Fenton Primary Center
02.2021 - 06.2022
- Instructing small group of students
- Assisting teacher with lessons
- Supervise children inside and outside of classroom
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Collections and Customer Service Rep
Culligan Water
09.2019 - 01.2021
- Contacting customers to inform on delinquency
- Encourage on-time payments and set up payment plans
- Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency
- Handling incoming calls and other communications/ Transferred calls
- Composed messages
- Managed old and new accounts/ Opened and closed accounts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Operational Manager
Forever 21
05.2018 - 07.2019
- Execute weekly, monthly and quarterly sales analysis figures to monitor store performance
- Multi-line telephone skills
- Inventory preparation and tracking
- Recovered store as needed
- Team leader
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Improved team productivity through effective communication, training, and performance evaluations.
Co Manager
Little Caesars
02.2016 - 04.2018
- Maintained work area clean and organized
- Completed daily paperwork
- Key Holder
- Made employees weekly schedule
- Calculated inventory and placed orders on time
- Led and directed team members on effective methods, operations, and procedures
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
Education
High School Diploma -
Cesar Chavez Learning Academies Social Justice Humanitas
San Fernando, CA06.2016
Skills
- Customer Service
- Works well under pressure
- Staff Training
- Scheduling
- Multi-tasking
- Payment Processing
- Inventory Management
- Office Equipment Knowledge
- Filing System Maintenance
- Time Management
- Multi-line Phone
- Word
- Excel
- Outlook
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teachers Assistant
Fenton Primary Center
02.2021 - 06.2022
Collections and Customer Service Rep
Culligan Water
09.2019 - 01.2021
Operational Manager
Forever 21
05.2018 - 07.2019
Co Manager
Little Caesars
02.2016 - 04.2018
High School Diploma -
Cesar Chavez Learning Academies Social Justice Humanitas