Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernanda Armendariz

Pacoima,CA

Overview

6
6
years of professional experience

Work History

Teachers Assistant

Fenton Primary Center
02.2021 - 06.2022
  • Instructing small group of students
  • Assisting teacher with lessons
  • Supervise children inside and outside of classroom
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.

Collections and Customer Service Rep

Culligan Water
09.2019 - 01.2021
  • Contacting customers to inform on delinquency
  • Encourage on-time payments and set up payment plans
  • Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency
  • Handling incoming calls and other communications/ Transferred calls
  • Composed messages
  • Managed old and new accounts/ Opened and closed accounts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Operational Manager

Forever 21
05.2018 - 07.2019
  • Execute weekly, monthly and quarterly sales analysis figures to monitor store performance
  • Multi-line telephone skills
  • Inventory preparation and tracking
  • Recovered store as needed
  • Team leader
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Improved team productivity through effective communication, training, and performance evaluations.

Co Manager

Little Caesars
02.2016 - 04.2018
    • Maintained work area clean and organized
    • Completed daily paperwork
    • Key Holder
    • Made employees weekly schedule
    • Calculated inventory and placed orders on time
    • Led and directed team members on effective methods, operations, and procedures
    • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
    • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.

Education

High School Diploma -

Cesar Chavez Learning Academies Social Justice Humanitas
San Fernando, CA
06.2016

Skills

  • Customer Service
  • Works well under pressure
  • Staff Training
  • Scheduling
  • Multi-tasking
  • Payment Processing
  • Inventory Management
  • Office Equipment Knowledge
  • Filing System Maintenance
  • Time Management
  • Multi-line Phone
  • Word
  • Excel
  • Outlook

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Teachers Assistant

Fenton Primary Center
02.2021 - 06.2022

Collections and Customer Service Rep

Culligan Water
09.2019 - 01.2021

Operational Manager

Forever 21
05.2018 - 07.2019

Co Manager

Little Caesars
02.2016 - 04.2018

High School Diploma -

Cesar Chavez Learning Academies Social Justice Humanitas

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Fernanda Armendariz