Fernanda Armendariz
Pacoima,CA
Overview
6
6
years of professional experience
Work History
Teachers Assistant
Fenton Primary Center
02.2021 - 06.2022
- Instructing small group of students
- Assisting teacher with lessons
- Supervise children inside and outside of classroom
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Collections and Customer Service Rep
Culligan Water
09.2019 - 01.2021
- Contacting customers to inform on delinquency
- Encourage on-time payments and set up payment plans
- Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency
- Handling incoming calls and other communications/ Transferred calls
- Composed messages
- Managed old and new accounts/ Opened and closed accounts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Operational Manager
Forever 21
05.2018 - 07.2019
- Execute weekly, monthly and quarterly sales analysis figures to monitor store performance
- Multi-line telephone skills
- Inventory preparation and tracking
- Recovered store as needed
- Team leader
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Improved team productivity through effective communication, training, and performance evaluations.
Co Manager
Little Caesars
02.2016 - 04.2018
- Maintained work area clean and organized
- Completed daily paperwork
- Key Holder
- Made employees weekly schedule
- Calculated inventory and placed orders on time
- Led and directed team members on effective methods, operations, and procedures
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
Education
High School Diploma -
Cesar Chavez Learning Academies Social Justice Humanitas
San Fernando, CA06.2016
Skills
- Customer Service
- Works well under pressure
- Staff Training
- Scheduling
- Multi-tasking
- Payment Processing
- Inventory Management
- Office Equipment Knowledge
- Filing System Maintenance
- Time Management
- Multi-line Phone
- Word
- Excel
- Outlook
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teachers Assistant
Fenton Primary Center
02.2021 - 06.2022
Collections and Customer Service Rep
Culligan Water
09.2019 - 01.2021
Operational Manager
Forever 21
05.2018 - 07.2019
Co Manager
Little Caesars
02.2016 - 04.2018
High School Diploma -
Cesar Chavez Learning Academies Social Justice Humanitas
Similar Profiles
Krystal RodriguezKrystal Rodriguez
2nd Grade Teacher at Fenton Primary Center2nd Grade Teacher at Fenton Primary Center
Donna Elizabeth FetuiDonna Elizabeth Fetui
Paraprofessional- SDC/SPED ASSISTANT at Fenton Primary CenterParaprofessional- SDC/SPED ASSISTANT at Fenton Primary Center
Lynnelle RankineLynnelle Rankine
Acting Principal at Department of Education & Training Northern Territory, Clyde Fenton Primary SchoolActing Principal at Department of Education & Training Northern Territory, Clyde Fenton Primary School
Ahilyn GonzalezAhilyn Gonzalez
Student Worker at Los Angeles Mission CollegeStudent Worker at Los Angeles Mission College
Felix SanchezFelix Sanchez
Driver at Quicksilver TowDriver at Quicksilver Tow