FERNANDA BERTONE
NORTH MIAMI,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
MEJ PROFESSIONAL SERVICES INC
10.2021 - 03.2025
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to the creation of ITINs, EINs, and different forms.
- Assistant accountant in collection of information for the preparation of taxes.
Passenger Services Supervisor
Aerolineas Argentinas
09.2016 - 12.2023
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
- Oversaw ticketing, gate and ramp services.
- Monitored security and maintained operational protocols.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Assistant Store Manager
Adolfo Dominguez Usa
03.2004 - 09.2016
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Store Manager
7-Eleven Company
03.2001 - 08.2004
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Prioritized helping customers over completing other routine tasks in store.
Education
Certified Billing & Coding Specialist -
National Healthcare Institute
02-2020
Associate Degree in Advertising - Advertising-Marketing
High Studies of Social And Sciences University
Buenos Aires, Argentina12-1993
Skills
- Reception oversight
- Memo preparation
- Filing
- Research
- Mail handling
- Office administration
- Check processing
- Project coordination
- Microsoft Office Software: Word, Excel, Powerpoint
- Strong planning
- Training and coaching
- Problem-solving
- Dedicated team player
- Fluent in English and Spanish
Timeline
Administrative Assistant
MEJ PROFESSIONAL SERVICES INC
10.2021 - 03.2025
Passenger Services Supervisor
Aerolineas Argentinas
09.2016 - 12.2023
Assistant Store Manager
Adolfo Dominguez Usa
03.2004 - 09.2016
Assistant Store Manager
7-Eleven Company
03.2001 - 08.2004
Certified Billing & Coding Specialist -
National Healthcare Institute
Associate Degree in Advertising - Advertising-Marketing
High Studies of Social And Sciences University
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