Fernanda Bucio Cruz

Customer-focused professional with a background in hospitality and entertainment venues, known for high productivity and efficient task completion. Possess specialized skills in crowd management, ticketing systems, and guest services that ensure smooth operation of events. Excel in communication, problem-solving, and teamwork, ensuring positive experiences for all guests.

• Usher - Open Heavens Church, Downey, California, July 2023 - Current,

- Attend regular meetings to stay informed about upcoming events, policy changes, or general updates related to usher responsibilities, distributed programs, promotional materials, and other items to guests as needed. Greet guests upon arrival and assist with seating arrangements. Set up chairs, tables, and other necessary items for events as needed, ensure cleanliness of venue by picking up trash and reporting maintenance issues.

• Presentation Projection - Open Heavens Church, Downey, California, July 2023 - Current,

- Work closely with those in charge to accommodate specific presentation requirements. Adjust screen masking to fit various aspect ratios of films being shown, edit presentations, assist speaker during sermons.

• Sales Coordinator - Open Heavens Church, Downey, California, April 2023 - Current

- Implement creative techniques for prospecting new opportunities. Collaborate with the team to create promotional materials for products, managed inventory, restocked supplies, and ensured the booth is well-stocked to meet customer demand, handle cash transactions, provided change, and maintained accurate cash register.