Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline

Fernanda Casas Villanueva

Phoenix,AZ

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Developed leadership and training skills in fast-paced, customer-focused environment. Demonstrated ability to communicate effectively, develop team members, and implement training programs. Seeking to transition into new field, leveraging strong team coordination and operational management skills. Experienced with training and developing crew members to achieve operational excellence. Utilizes effective training methods to enhance team skills and performance. Track record of fostering productive and cohesive work environment through strong leadership and communication abilities. Professional crew trainer with strong focus on team collaboration and achieving results. Proven ability to adapt to changing needs and ensure consistent performance. Skilled in training and development, communication, and leadership. Reliable and results-driven, capable of motivating teams to achieve high standards.

Overview

1
1
year of professional experience

Work History

Crew Trainer

Raising Cane's Restaurants
07.2024 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Promoted culture of safety by conducting regular safety drills and ensuring adherence to health and safety guidelines.
  • Boosted customer satisfaction ratings by implementing effective communication techniques within crew.

Education

Trevor G Brown High School, Phoenix, AZ
05-2034

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Workplace safety
  • Coaching and mentoring
  • POS systems
  • Product knowledge
  • Continuous improvement
  • Task delegation
  • Corporate goals and targets
  • Multitasking and organization
  • Team building
  • Task prioritization
  • Employee engagement
  • POS system instruction
  • Decision-making

Languages

Spanish
Professional Working

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Graphic Design
  • Gym Workouts
  • Backpacking and Hiking
  • Music
  • DIY and Home Improvement
  • Cooking
  • Martial Arts

Timeline

Crew Trainer - Raising Cane's Restaurants
07.2024 - Current
Trevor G Brown High School - ,
Fernanda Casas Villanueva