Fernanda Cavalcante Pereira
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Overview
2
2
years of professional experience
2
2
Languages
Work History
IT Technical Support
Resolve Palmas Sul
05.2022 - 07.2023
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, Printer and Government Websites.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured hardware, devices, and software to set up work stations for employees.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Set up printers and order inks supply.
Receptionist
Body & Face
01.2021 - 10.2021
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected money payments, processed transactions and updated relevant records.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
Escola Estadual Novo Horizonte
Palmas, Tocantins, Brazil 05.2001 -
Skills
Collaborative Team Player
Timeline
IT Technical Support
Resolve Palmas Sul
05.2022 - 07.2023
Receptionist
Body & Face
01.2021 - 10.2021
High School Diploma -
Escola Estadual Novo Horizonte
05.2001 -