Fernanda Cavalcante Pereira
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Overview
2
2
years of professional experience
2
2
Languages
Work History
IT Technical Support
Resolve Palmas Sul
05.2022 - 07.2023
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, Printer and Government Websites.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured hardware, devices, and software to set up work stations for employees.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Set up printers and order inks supply.
Receptionist
Body & Face
01.2021 - 10.2021
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected money payments, processed transactions and updated relevant records.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
Escola Estadual Novo Horizonte
Palmas, Tocantins, Brazil 05.2001 -
Skills
Collaborative Team Player
Effective Communication
Equipment Inspection
Friendly and Patient
Account Administration
Hardware and Software Repair
Network Diagnostics
Professional Organizational Skills
Printer Support
Device Installation
Device Installation
Timeline
IT Technical Support
Resolve Palmas Sul
05.2022 - 07.2023
Receptionist
Body & Face
01.2021 - 10.2021
High School Diploma -
Escola Estadual Novo Horizonte
05.2001 -