Overview
Work History
Education
Skills
Timeline
Generic

Fernanda Cavalcante Pereira

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Overview

2
2
years of professional experience
2
2
Languages

Work History

IT Technical Support

Resolve Palmas Sul
05.2022 - 07.2023
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, Printer and Government Websites.
  • Created user accounts and assigned permissions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Set up printers and order inks supply.

Receptionist

Body & Face
01.2021 - 10.2021


  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected money payments, processed transactions and updated relevant records.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

High School Diploma -

Escola Estadual Novo Horizonte
Palmas, Tocantins, Brazil
05.2001 -

Skills

Collaborative Team Player

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Timeline

IT Technical Support

Resolve Palmas Sul
05.2022 - 07.2023

Receptionist

Body & Face
01.2021 - 10.2021

High School Diploma -

Escola Estadual Novo Horizonte
05.2001 -

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Fernanda Cavalcante Pereira*************************************************************************