FERNANDA ESCOBAR
Cedar Hill,TX
Summary
Highly skilled and innovative individual with a passion for customer engagement and a strong desire to contribute to Sewell renowned brand. With 3 years of experience in Customer service industry, I bring a proven track record of exceptional problem-solving abilities, an aptitude for creative thinking, and a keen eye for detail. I thrive in fast-paced and dynamic environments, continuously seeking opportunities to learn and grow. As an enthusiastic team player, I am eager to leverage my skills in customer service to drive innovation and make a meaningful impact at Sewell.
Overview
4
4
years of professional experience
Work History
Spa Coordinator
SPA HABITAT
05.2023 - Current
- Greeted and welcomed clients, ensuring a warm and inviting atmosphere upon arrival
- Scheduled and coordinated appointments for various spa services, considering client preferences, staff availability, and treatment durations
- Managed client profiles, accurately recording personal information, medical history, and treatment notes
- Responded to client inquiries, providing information on available treatments, packages, and pricing
- Processed payments, including cash, credit cards, and gift certificates, accurately and efficiently
- Handled and resolved client complaints or concerns, ensuring a satisfactory resolution and maintaining a positive client experience
- Coordinated with spa therapists and technicians to ensure smooth operations and timely service delivery
- Monitored inventory levels of spa products and supplies, placing orders as needed to maintain stock levels.
Receptionist
BIODERM SKIN CARE AND LASER CENTER
10.2022 - 04.2023
- Scheduled and managed appointments for various spa services, ensuring efficient coordination of client preferences, therapist availability, and treatment durations
- Answered client inquiries in person, via phone, or email, providing information on available treatments, packages, and pricing
- Processed payments accurately and efficiently, including cash, credit cards, and gift certificates
- Maintained and updated client profiles, recording personal information, medical history, and treatment notes
- Handled and resolved client complaints or concerns promptly, ensuring a satisfactory resolution and maintaining positive client relations
- Coordinated with spa therapists and technicians to ensure smooth operations and timely service delivery.
Sales Floor Associate/Cashier
MARSHALLS
02.2021 - 04.2022
- Processed cash, credit card, and other payment transactions accurately and efficiently
- Participated in store merchandising and visual presentation activities to create an appealing shopping environment
- Assisted with inventory control, including receiving and restocking merchandise
- Handled customer inquiries, resolved issues, and ensured customer satisfaction
- Contributed to a positive team atmosphere by collaborating with coworkers and assisting with various tasks.
Education
ASSOCIATES OF ARTS (A.A) OF SCIENCE -
Mountain View College
Dallas, TX01.2024
Skills
- Collaboration and Teamwork
- Leadership and Initiative
- Customer Focused
- Adaptability
- Time Management
- Innovation
- Communications skills
- Customer Service
- Issue Resolution
Timeline
Spa Coordinator
SPA HABITAT
05.2023 - Current
Receptionist
BIODERM SKIN CARE AND LASER CENTER
10.2022 - 04.2023
Sales Floor Associate/Cashier
MARSHALLS
02.2021 - 04.2022
ASSOCIATES OF ARTS (A.A) OF SCIENCE -
Mountain View College
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