Fernanda Esparza
Kingwood,TX
Summary
Professional and courteous. Seasoned expert driven to boost employee engagement and business growth. Results-oriented team member leveraging extensive experience and expertise to meet operational challenges.
Overview
5
5
years of professional experience
Work History
Sunday School Director
Family Fire UPC
11.2023 - Current
- Enhanced student engagement by incorporating age-appropriate multimedia resources into weekly lessons.
- Collaborated with fellow Sunday School teachers to develop comprehensive curriculum plans that aligned with church teachings and values.
- Mentored new Sunday School teachers, providing guidance on lesson planning and classroom management strategies.
- Fostered a positive and nurturing classroom atmosphere by implementing effective behavior management techniques and promoting open communication among students.
Cook's Assistant/Customer Service Cashier
El Jalisciense Taco Shop
09.2021 - 05.2023
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Placed orders to restock items before supplies ran out.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Cleaning Team Leader
LM Commercial Cleaning & Office Cleaning
01.2020 - 12.2020
- PART TIME
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
- Reduced employee turnover with effective hiring, training, and ongoing performance management of cleaning staff.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Restaurant Hostess
Taqueria El Lugar
08.2019 - 03.2020
- PART TIME
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
No Degree - Psychology
Tyler Junior College
Tyler, TXHigh School Diploma -
Chapel Hill High School
Tyler, TX05.2020
Skills
- Customer Service
- Organizational skills
- Complex Problem-Solving
- Monitoring Performance
- Strong multitasking
- Positive attitude
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sunday School Director
Family Fire UPC
11.2023 - Current
Cook's Assistant/Customer Service Cashier
El Jalisciense Taco Shop
09.2021 - 05.2023
Cleaning Team Leader
LM Commercial Cleaning & Office Cleaning
01.2020 - 12.2020
Restaurant Hostess
Taqueria El Lugar
08.2019 - 03.2020
No Degree - Psychology
Tyler Junior College
High School Diploma -
Chapel Hill High School
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