Fernanda Garcia
‘Aiea,HI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
El Cazador Mexican Restaurant (910)703-1401
2022.01 - 2022.12
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Mi Casita
2022.02 - 2022.12
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
La Fogata
2021.01 - 2021.12
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Gainesville High School
Gainesville, FL06.2017
Skills
- Anticipating Guest Needs
- Identification Requirements
- Adaptable and Flexible
- Beverage Preparation
- Transactions and Cash Handling
- Patron Rapport
- Food Sales and Promotion
- Patron Experiences
- Conflict and Complaint Resolution
- Stocking and Replenishing
Languages
Spanish
Native or Bilingual
Timeline
Server
Mi Casita
2022.02 - 2022.12
Server
El Cazador Mexican Restaurant (910)703-1401
2022.01 - 2022.12
Server
La Fogata
2021.01 - 2021.12
High School Diploma -
Gainesville High School
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