Fernanda Garcia

• Took ownership of customer issues, ensuring prompt and effective resolution to enhance customer satisfaction and loyalty.

• Supervised cash office coordinators, monitoring daily operations and ensuring compliance with financial policies and procedures.

Created focused strategies to enhance efficiency and minimize delays.

• Trained and mentored associates on performance driven strategies, customer service techniques, and best practices for operational excellence.

• Demonstrated strong leadership and problem solving skills, fostering a positive and productive work environment.

• Managed daily cash operations, including register balancing, deposit reconciliation, and financial record entry.

• Processed and verified cash, checks, payments, money transfers, and money orders while addressing discrepancies to ensure transaction accuracy.

• Oversaw refunds, overrides, and financial transactions, adhering to company policies and regulatory guidelines.

• Developed and implemented cash safety procedures to ensure compliance with internal and external regulations.

• Instructed staff on effective cash management and workflow techniques, resulting in improved productivity and operational efficiency.

• Enhanced support for front-end staff during high-volume scenarios, maintaining excellent customer service and operational flow.

• Demonstrated precision, accuracy, and thoroughness in all aspects of financial operations, fostering trust and reliability in cash handling processes.

• Balanced cash offices, collected payments, and supported clients with financial service inquiries in a professional and efficient manner.