Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fernanda Gutierrez

Fontana,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Behavioral Interventionist

Autism Related Therapy
05.2023 - Current
  • Collaborated with team members, school personnel and family members to develop individual plans of care for students.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Utilized technology to create meaningful lessons that engage students.
  • Designed individual education plans to encourage student growth according to different learning abilities and needs.
  • Developed and implemented behavior management plans to improve student behavior.
  • Monitored student performance to evaluate effectiveness of instructional strategies.
  • Maintained accurate records of student progress and attendance.

Sales Associate

Cali Curves
06.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Carters Oshkosh
03.2022 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Barista

Starbucks
06.2019 - 09.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Education

Bachelor of Arts - Business

California State University of San Bernardino
San Bernardino, CA
05.2024

Skills

  • Flexible Hours
  • Meeting Deadlines
  • Negotiation Tactics
  • Complex Problem-Solving
  • Adaptable and Flexible
  • Microsoft Office
  • Time Management
  • Excellent Memory
  • Adaptive and Creative

Languages

Spanish
Native or Bilingual

Timeline

Behavioral Interventionist

Autism Related Therapy
05.2023 - Current

Sales Associate

Cali Curves
06.2022 - 05.2023

Sales Associate

Carters Oshkosh
03.2022 - 05.2022

Barista

Starbucks
06.2019 - 09.2021

Bachelor of Arts - Business

California State University of San Bernardino

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Fernanda Gutierrez