Microsoft
Fernanda Guzman
San Antonio,TX
Summary
As a dedicated and detail-oriented accounting student, I bring a strong track record in customer service and sales, particularly during my tenure at Pacific Standard Roofing. I am motivated by challenges and excel in environments that require both analytical precision and interpersonal skills. I have a proven ability to build and maintain client relationships, manage multiple tasks effectively, and enhance customer satisfaction and sales opportunities. My proficiency in QuickBooks and team collaboration has led to process improvements and efficient project management. Through empathetic engagement and effective problem resolution, I have significantly increased customer loyalty. As a self-motivated individual, I continuously seek opportunities to expand my knowledge and expertise.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Pacific Standard Roofing
02.2024 - Current
- Participated in ongoing product training to enhance knowledge and improve sales performance.
- Managed multiple priorities simultaneously, maintaining focus on time-sensitive tasks while delivering quality results.
- Proactively approached potential customers, initiating conversations that led to increased sales opportunities.
- Actively participated in weekly team meetings, offering insights into current challenges or opportunities for growth within the role.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
Office Administrator
Pacific Standard Roofing
04.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, and delivering messages to staff.
- Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Kept payroll accurate and efficient by reviewing and submitting timesheets on time.
- Maintained electronic and paper filing systems for easy retrieval of information.
Customer Service Representative
H-E-B
01.2021 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Customer Service Intern
Read & Company
05.2019 - 08.2019
- Assisted customers through fulfilling their requests in a swift and appropriate manner.
- Answered constant flow of customer telephone calls promptly while entering orders into computer software.
- Assisted customers with special order requests and arranged merchandise.
- Communicated with vendors regarding future inventory and product availability.
- Consulted with sales and management associates to resolve discrepancies and formulate solutions in an effort to maximize customer satisfaction.
- Collaborated with sales associates to effectively devise customer pricing lists through the use of computer programs such as excel.
- Completed general clerical work such as photocopying, document scanning and collating.
Education
Bachelor of Science - Accounting
The University of Texas At San Antonio
San Antonio, TX 05.2001 -
Skills
Goal-Oriented
Self Motivation
Client Relationship Building
Cold-calling
Multitasking Abilities
Team Collaboration
Accounts Payable
Bank Statement Reconciliation
Quickbooks
Data inputting
Payroll Administration
Project Management
Budget support
Software
Excel
Quickbooks
Autodesk
Languages
Spanish
Native or Bilingual
Timeline
Sales Assistant
Pacific Standard Roofing
02.2024 - Current
Office Administrator
Pacific Standard Roofing
04.2023 - Current
Customer Service Representative
H-E-B
01.2021 - 02.2024
Customer Service Intern
Read & Company
05.2019 - 08.2019
Bachelor of Science - Accounting
The University of Texas At San Antonio
05.2001 -
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