Fernanda Guzman
Kennewick,WA
Summary
Driven Marketing Project Manager with a proven track record at Clean Image Restoration, enhancing brand awareness and customer acquisition through strategic campaigns and social media marketing. Skilled in CRM management and excellent communication, adept at fostering team collaboration and driving results. Achieved significant marketing expense reductions while maintaining quality, showcasing adaptability and decision-making prowess. Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision, and campaign enhancement. Prepared to bring Number+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
7
7
years of professional experience
Work History
Marketing Project Manager
Clean Image Restoration
12.2022 - 05.2024
- Evaluated the success of various marketing initiatives through KPI tracking and analysis; made data-driven recommendations for continuous improvement.
- Managed cross-functional teams to ensure seamless collaboration and efficient project execution.
- Negotiated favorable contracts with vendors, reducing marketing expenses without sacrificing quality or impact.
- Increased brand awareness by implementing strategic marketing campaigns and utilizing social media platforms.
Service Advisor
Chevy Nissan Walla Walla
07.2022 - 12.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Furniture Sales Associate
Galeria La Estrella
11.2017 - 07.2021
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Managed inventory levels to ensure adequate stock availability for customer needs while minimizing excess inventory costs.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
Education
High School Diploma -
Sunnyside High School
Sunnyside, WASkills
- Project Scheduling
- CRM Management
- Creative Direction
- Marketing Analytics
- Media Planning
- Campaign Management
- Mobile marketing
- Social Media Marketing
- Project Management
- Customer Acquisition
- Social Media Platforms
- Brand-building strategies
- Business Development
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Microsoft Office
- Computer Proficiency
- Team building
- Task Prioritization
- Self Motivation
- Client Relationship Management
- Goal Setting
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Marketing Project Manager
Clean Image Restoration
12.2022 - 05.2024
Service Advisor
Chevy Nissan Walla Walla
07.2022 - 12.2022
Furniture Sales Associate
Galeria La Estrella
11.2017 - 07.2021
High School Diploma -
Sunnyside High School
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