FERNANDA HEROUX
Strongsville,Ohio
Summary
Dynamic professional with a strong track record in management, leadership, and effective communication. Recognized for detail-oriented problem-solving and strategic planning abilities. Highly motivated self-starter thriving in collaborative environments, poised to deliver immediate value to the organization. Committed to driving success through innovative solutions and a proactive approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Online Retail Store Operator and Event Designer
Memory Party Decor
10.2015 - Current
- Established custom product line on ETSY from home in 2021.
- Created diverse product lines and implemented effective marketing campaigns.
- Designed and implemented decor using proprietary products.
Customer Service Associate
Sedgwick CMS
08.2015 - 10.2015
- Managed international customer insurance submissions.
- Coordinated claim handling operations for Latin American regions.
- Utilized native Portuguese proficiency to clarify policy terminology.
- Conducted preliminary assessment of claims in accordance with AIG's underwriting policies.
- Executed communication strategies with customers and Sedgwick via written and oral formats.
Photographer
FR Photo Studio
02.2007 - 11.2014
- Operated freelance photography business.
- Collaborated with clients to determine image requirements and target audience at project initiation.
- Image manipulation and development of final printed and digital product.
- Oversaw diverse social media platforms, such as social networks and personal website.
Hostess / Attendant
Prezzo PLC
08.2004 - 12.2006
- Managed dining experiences while working in a restaurant during international studies in the United Kingdom.
Office Manager
Massangana Maderias
01.2003 - 07.2004
- Oversaw all administrative functions for a building supply and manufacturing company.
- Coordinated issuance of federal licenses for forest product extraction and transportation.
Assistant Manager
Agro Central Norte
03.1999 - 12.2002
- Implemented customized solutions for enhanced financial and operational processes.
- Coordinated orders, expenditures, and sales to ensure budget and revenue objectives were met.
Education
Associate of Arts - Photography
Farnham Community College
Farnham, Surrey05.2006
College Education with Degree - Business Management
ULBRA
Ji-Parana, Rondonia11.2003
Skills
- Proficient with various administrative and design software
Certification
Flight Crew Training Program in Hospitality, Laws and Regulations, Safety (August 2009)
Language skills
English – Fluent
Portuguese – Native
Spanish – Intermediate
Timeline
Online Retail Store Operator and Event Designer
Memory Party Decor
10.2015 - Current
Customer Service Associate
Sedgwick CMS
08.2015 - 10.2015
Photographer
FR Photo Studio
02.2007 - 11.2014
Hostess / Attendant
Prezzo PLC
08.2004 - 12.2006
Office Manager
Massangana Maderias
01.2003 - 07.2004
Assistant Manager
Agro Central Norte
03.1999 - 12.2002
Associate of Arts - Photography
Farnham Community College
College Education with Degree - Business Management
ULBRA
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