Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Fernanda Hurtado

Baytown,TX

Summary

Dynamic leader with a proven track record at Burlington, excelling in customer service and team supervision. Expert in enhancing guest engagement and resolving complaints, demonstrated by leading a team of 20-30 at Pirates Bay Waterpark. Skilled in cash handling and fostering teamwork, consistently ensuring operational excellence and positive customer feedback.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Retail Sales Associate

Burlington
06.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.

Guest Service Team Lead

Pirates Bay Waterpark
03.2023 - Current
  • Assists in preparing the water park for seasonal and daily operations.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.
  • Maintained consistent positive customer feedback.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Supervise 20-30 Guest Service Representatives
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Monitored inventory levels for necessary supplies at the front desk area, preventing shortages or delays in service delivery.
  • Led a team of guest service agents to maintain high standards of customer service and professionalism.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.

Education

High School Diploma -

Lee High School
Baytown, TX
05.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Cash Handling
  • Exceptional communication
  • Guest Engagement
  • Delegation and Supervision
  • Complaint Handling
  • Multitasking Abilities
  • Reliability
  • Retail Sales
  • Product Knowledge

Languages

Spanish
Native or Bilingual

Certification

  • First Aid/CPR Certified
  • CCMA - Certified Clinical Medical Assistant

Timeline

Retail Sales Associate

Burlington
06.2024 - Current

Guest Service Team Lead

Pirates Bay Waterpark
03.2023 - Current

High School Diploma -

Lee High School

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Fernanda Hurtado