FERNANDA G. IGNACIO REYNA
Goshen,IN
Summary
multilingual customer service professional with advanced spanish and english abilities. demonstrated success in making callers feel comfortable and resolving diverse issues. excellent communication and multitasking abilities. solid team player motivated to maintain customer satisfaction and contribute to company success. articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. strong worth ethic, adaptability and exceptional interpersonal skills. Skilled at independently achieving objectives while rapidly acquiring new competencies
Overview
2023
2023
years of professional experience
Work History
Parts Buyer
Jayco RV
2023 - 2025
- Negotiated pricing and terms with suppliers to optimize purchasing costs.
- Evaluated vendor performance to ensure quality and reliability of parts supplied.
- Managed inventory levels to align with production schedules, reducing excess stock.
- Collaborated with cross-functional teams to forecast demand and streamline procurement processes.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Manager
Tropicana Ice Cream Shop
08.2022 - 2024
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Created training modules and documentation to train staff.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bilingual Member Consultant
Tropicana Ice Cream Shop
08.2021 - 03.2022
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Offered resolutions to de-escalate calls and solve customer issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through multiple computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Reviewed and translated documents, forms and technical materials in both English and Spanish.
- Delivered real-time, accurate oral translations and interpretations for clients.
Final Finisher
Alliance Rv
08.2020 - 06.2021
- Used numerous types of power tools and other equipment daily.
- Maintained accurate records of production activities.
- Met or exceeded target for on-time customer shipments.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Final Finisher
Keystone RV
05.2017 - 07.2020
- Used numerous types of power tools and other equipment daily.
- Swept and vacuumed every unit
- Maintained a 15 min line rolls
- Worked as a team to ensure quality was always our top priority
- Used tools, equipment and instruments safely to avoid mishaps.
Education
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Ivy Tech Community College of Indiana
Elkhart, INHigh School Diploma - undefined
Goshen High School
Goshen, IN05.2012
Skills
- Spanish Fluency/Translation
- Time Management
- Customer Relationship Management
- Customer Service
- Professional and Courteous
- Computer Skills
- Call Center Operations
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Multi-Line Phone Systems
Languages
Spanish
Native or Bilingual
Timeline
Manager
Tropicana Ice Cream Shop
08.2022 - 2024
Bilingual Member Consultant
Tropicana Ice Cream Shop
08.2021 - 03.2022
Final Finisher
Alliance Rv
08.2020 - 06.2021
Final Finisher
Keystone RV
05.2017 - 07.2020
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Ivy Tech Community College of Indiana
High School Diploma - undefined
Goshen High School
Parts Buyer
Jayco RV
2023 - 2025
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