Fernanda Laguna-Perez
Longmont,CO
Summary
Recent high-school graduate looking for more experience who is trustworthy and dedicated.Organized and dependable candidate ,successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Part Time Employee
Crumbl Cookies Franchises
2022.10 - Current
- Team-Centric Environment: Working at Crumbl means being part of a team-oriented work culture
- I collaborate closely with fellow team members to ensure smooth operations and excellent customer service
- Baking and Decorating: At Crumbl, I am involved in the hands-on process of baking and decorating cookies
- This might include mixing cookie dough, placing toppings, and ensuring cookies are baked to perfection
- Quality and Presentation: A crucial aspect of the job is maintaining high-quality standards in both the taste and appearance of the cookies
- Presentation matters, and attention to detail is essential
- Customer Interaction: Interacting with customers is a significant part of the job
- I help assist customers in making choices, answer questions about the cookies, and provide a friendly and welcoming atmosphere
- Fast-Paced Environment: Crumbl is known for its fast-paced environment, especially during peak hours
- I am to work efficiently to keep up with customer demand
- Cleanliness and Hygiene: Maintaining a clean and hygienic workspace is essential in the food service industry, and this is no different at Crumbl
- I have received my food safety license.
Guest Advocate
Target
2023.11 - 2023.12
- Established personal connections with customers, exceeding customer service expectations
- Rerouted customers that took too long to be serviced, allowing them to be serviced by a different associate
- Maintained a clean and orderly environment
- Greeted, served, and handled all other duties with a smile, making each customer feel welcome and comfortable
- I was able to effectively communicate with guests in both Spanish and English when needed.
Hostess
CYCLHOPS Bike CANtina
2021.06 - 2022.07
- Frontline of Hospitality: As a hostess, I was often the first point of contact for customers when they entered a restaurant, hotel, or event venue
- I would warmly welcome customers with their orders and with their party
- Customer Service: Being a hostess helped me sharpen my ability to provide excellent customer service by addressing guest inquiries, accommodating special requests, and ensuring their needs are met promptly and courteously
- Reservations and Seating: I was able to manage reservations, efficiently seat guests, and balance the flow of customers to ensure a smooth dining experience and to ensure that my servers weren't on high levels of stress
- Communication Skills: My communication became very effective in liaising with waitstaff, kitchen staff, and management to ensure that tables are prepared, orders are taken, and guests are seated in a timely manner
- Multi-Tasking: Working as a hostess often involves juggling multiple tasks simultaneously, such as answering phone calls, managing waiting lists, and greeting incoming guests
- Appearance and Presentation: I learned how to maintain a professional appearance, adhering to dress code and grooming standards to create a positive first impression.
Troop Member
Girl Scouts
Current
- Empowering Girls: Girl Scouts is an empowering organization dedicated to fostering the leadership, confidence, and character development of girls and young women
- Inclusive and Diverse: It's an inclusive and diverse community that welcomes girls of all backgrounds, abilities, and ages, creating a supportive and nurturing environment
- Values-Based: Girl Scouts is founded on a set of core values, including honesty, respect, responsibility, and courage, which guide the girls in their actions and decision-making
- Outdoor Adventures: Girl Scouts offers exciting outdoor adventures and activities that encourage girls to explore, connect with nature, and build important life skills
- Skill-Building: Through various programs, girls have the opportunity to develop a wide range of skills, including leadership, teamwork, problem-solving, and communication
- Community Service: Girl Scouts promotes community service and volunteerism, inspiring girls to make a positive impact on their communities and the world
- Girl-Led: The organization is girl-led, meaning that girls have a say in planning activities and projects, allowing them to take ownership of their Girl Scout experience
- Cookies: Girl Scout cookies are famous and serve as a delicious fundraiser that helps support troop activities and community service projects
- And I learned the skill of reaching a goal, and budgeting
- Character Development: The Girl Scout experience focuses on character development, helping girls become responsible, confident, and compassionate individuals
- From my personal experiences, Girl Scouts helped my younger self speak to people while selling and was the building brick for my public speaking
- Friendships: Girls build lifelong friendships through shared adventures, challenges, and experiences in Girl Scouts
- I am currently still friends with some of the people from my troop and I have known them since Kindergarten.
Internship
Luna Cultura
2023.06 - 2023.06
- During the summer program, we learned about Non-violence talking and communication methods
- We spent all week learning about techniques in we were ever in a position that the Skill would be needed in
- It was in both Spanish and English.
Internship
Growing Up Boulder
2022.01 - 2022.04
- This was a paid internship along with 30 other teens in the area of Boulder
- We learned how important it is to have a day of healing for yourself as self-care or as a community
- Purpose and Passion: The purpose of this internship was to be able to provide the City of Boulder a day of healing from the Table Mesa Shooting
- Engagement: We communicated within ourselves as what we wanted the activities to be and for people of all ages to be able to participate
- Building Relationships: I was able to build relationships with some of the teens in Boulder and with the program itself
- Listening and Empathy: During our day of healing, I heard many people's stories on how the shooting affected them, from people who lost loved ones to people who were scared
- It helped me realize that I genuinely enjoy helping and listening to people.
Education
Seal of Biliteracy in French And Spanish
High School Diploma -
Niwot High School
Niwot, CO05.2024
Skills
- Communication skills
- Active Listening
- Leadership
- Bilingual
- Ensemble work
- Time Management
- Flexible and Adaptable
- Guest Engagement
- Safe Food Handling
- Food safety understanding
Volunteer Experience
- Habitats for Humanity, I helped construct the base of a wall and helped nail down the foundation on the house, Spent time carefully considering what was going on and to stay on top of tasks
- Niwot High School, Kids Camp: Fall and Winter, Provided a safe, comfortable, and stimulating environment for children, Performed daily check-ins with children to ensure health and safety, and worked closely with parents to achieve optimal outcomes, Ensured that each child was included in the daily activities of the cheer camp, Monitored and maintained a database of daily activities
Timeline
Troop Member
Girl Scouts
Current
Guest Advocate
Target
2023.11 - 2023.12
Internship
Luna Cultura
2023.06 - 2023.06
Part Time Employee
Crumbl Cookies Franchises
2022.10 - Current
Internship
Growing Up Boulder
2022.01 - 2022.04
Hostess
CYCLHOPS Bike CANtina
2021.06 - 2022.07
Seal of Biliteracy in French And Spanish
High School Diploma -
Niwot High School
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