Fernanda Lara
San Antonio,TX
Summary
Successful sales professional with multiple years of management experience in food/retail environments. Accurate in maintaining business standards and records while improving the company/organization I'm a part of. Dependable when it comes to assuring and providing excellent quality customer service. Seeking a role where dedication, hard work, and ethics are valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica Calling Center
San Antonio, TX
12.2021 - 12.2023
- Answered multiple incoming phone calls throughout the day.
- Assisted and provided excellent customer service with problems regarding their accounts.
- Maintained and updated customer's personal information within their accounts.
- Communicated Feedback from our customers to my supervisor regarding business operations and potential improvements.
Cashier/Customer Service
Blue Beacon Truck Wash
San Antonio, TX
05.2021 - 08.2021
- Processed and handled incoming invoices towards the company.
- Provided excellent quality customer service and resolved patron complaints.
- Accounted money in the cash drawer at the beginning/end of the business day.
- Tracked multiple transactions on a report.
Enumerator
U.S. Census Bureau
San Antonio, TX
06.2020 - 10.2020
- Commuted frequently to multiple houses who have not completed their census questionnaire.
- Provided excellent quality customer service to patrons on how to complete their census.
- Traveled to Montana as well as North Dakota to work and assist patrons in those states.
- Was selected as a member to go on strike teams because of the great work and productivity on cases I resolved.
Manager
Antojitos Locos
San Antonio, TX
08.2019 - 04.2020
- Managed the business with another lead regarding inventory, operational logistics, and marketing.
- Leaded all accounting regarding fiscal invoices at the end of the business day.
- Assured the standard of excellent quality customer service being provided to our patrons.
- Interviewed, trained, and assisted employees when questions or business inquiries came up.
Manager
Gorilla's Shaved Ice
San Antonio, TX
03.2015 - 08.2019
- Managed the business regarding inventory, operational logistics, and marketing.
- Handled daily accounting duties at the end of the business day.
- Interviewed, trained, managed, and assisted employees throughout the day.
- Made sure that excellent quality customer service was being delivered to our patrons at all times.
Education
High school diploma or GED -
St. Philips early college high school
05.2018
Associate in Arts And Sciences -
St Philip's College
03.2018
Skills
- Accounting/ Cash Handling
- Bilingual (English/Spanish)
- Business Management
- Communication
- Customer Service
- Microsoft Office Applications
- Payroll
- Supervising
- Technical Literacy
- Training & Development
Certification
Driver's License, 01/01/20, 07/01/26
Timeline
Customer Service Representative
Alorica Calling Center
12.2021 - 12.2023
Cashier/Customer Service
Blue Beacon Truck Wash
05.2021 - 08.2021
Enumerator
U.S. Census Bureau
06.2020 - 10.2020
Manager
Antojitos Locos
08.2019 - 04.2020
Manager
Gorilla's Shaved Ice
03.2015 - 08.2019
High school diploma or GED -
St. Philips early college high school
Associate in Arts And Sciences -
St Philip's College
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